Customer Experience Officer
3 weeks ago
Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.
About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria.
The CxO team are a close-knit and collaborative team responsible for responding to web chat and web forms for our customers on a wide range of questions. We are on the frontline of the digital future and get excited by providing exceptional customer service. Our current hours of operation are 8am to 8pm, Monday to Friday. #noweekendwork
**Please visit the Position Description for the Key Selection Criteria & Key Responsibilities**
Desired Skills & Qualifications
- Previous experience in customer support-related role
- Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)
- Previous experience with Excel
- Previous experience utilising Office 365 programs such as Word, Excel etc
What we offer
We foster supportive work environments where teams collaborate and support each other.
Generous leave provisions help you strike the right balance between work time and your time. Four weeks annual leave plus personal leave; compassionate leave; long service leave; parental leave; and other types of leave including defence, jury, cultural, training or study leave.
We want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Straight Islanders and people with a disability are encouraged to apply.
**Additional information in Position Description**
Pre-employment misconduct screening requirements
Accessibility
To receive this document in an accessible format contact the National Relay Service on 13 36 77 or visit relayservice.gov.au.
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Talent International Full timeJob Details:LocationBallaratSalaryNegotiableJob TypeFull TimeRefBBBH97238_ ContactDonal McCannPostedabout 4 hours ago Ballarat Location Hybrid Working ArrangementThe Online Customer Experience Officer will be helping the general public with any queries on how to complete transactions online through Webchat and various social media channels.This is not a call...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Service Victoria Full timeIf you're all about awesome customer service and want to work with a great bunch of people, then let's talk...Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Talent International Full time**Job Details**: **Location** Ballarat **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101377_1683874937 **Contact** Anita Fonseka **Posted** about 2 hours ago It is a contract role through to end of June 2023 with possible extensions. **Key Responsibilities: - Ensure that the digital support to the customers are met in a timely and...
-
Customer Experience Officer
4 weeks ago
Ballarat, Australia City of Ballarat Full time**Part-time role at the Ballarat Aquatic & Lifestyle Centre**: - **Band 3 $29.74 - $31.83 per hour + super**: - **Evenings and weekend availability required** **Part-time **Ongoing Position **- 30 hours per **week** **About the Position**: We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
2 weeks ago
Ballarat, Australia Service Victoria Full timeWhat we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia City of Ballarat Full timePart-time role at the Ballarat Aquatic & Lifestyle Centre:Band 3 $ $31.83 per hour + super:- Evenings and weekend availability requiredPart-time Ongoing Position - 30 hours per week**About the Position:We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia City of Ballarat Full timeCasual positions available at the Ballarat Aquatic & Lifestyle Centre:Band 3 Salary from $ $39.78 per hour inclusive of casual loading plus superannuation*:- Evenings and weekend availability is requiredAbout the Position:We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria.The CxO team...
-
Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Service Victoria Full timeWho we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Service Victoria Full timeIf you're all about awesome customer service and want to work with a great bunch of people, then let's talk... Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...
-
Customer Experience Officer
2 weeks ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...
-
Vps2 Customer Experience Officer
4 weeks ago
Ballarat, Australia Chandler Macleod Full timeChandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria. **The Opportunity**: Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to Friday Applicants...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Vps2 Customer Experience Officer
1 week ago
Ballarat, Victoria, Australia Chandler Macleod Full timeChandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria.The Opportunity:Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to FridayApplicants must be...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 6 months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJB Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (6 months) Full time and Part time...
-
Customer Experience Support Officer
2 months ago
Ballarat, Australia City of Ballarat Full time**Full time - 2 year contract with Monthly RDO**: - **Band 4 Salary from $63,507.60 to $67,689.96 per annum, plus statutory super**: - **Newly Created Position** *** Due to significant growth in the volume and variety of customer requests being lodged via digital channels, the City of Ballarat is seeking a positive, innovative, and motivated Customer...
-
Customer Experience Officer
3 weeks ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / until 27 June 2025 Organisation: Service Victoria **Salary**: $56,834 - $64,911 Occupation: Customer Service/Call Centre Reference: VG/SV/SRC/1778308/CA Customer Experience Officer (CXO) I VPSG 2.1 I Fixed Term until 27 June 2025 I $56,834 - $64,911 plus 11% superannuation. **Who we...
-
Customer Experience Officer
4 days ago
Ballarat, Australia City of Ballarat Full time**Casual positions available at the Ballarat Aquatic & Lifestyle Centre**: - **Band 3 Salary from $37.18 - $39.78 per hour inclusive of casual loading plus superannuation****: - **Evenings and weekend availability is required** **About the Position**: We currently have exciting opportunities for customer focused individuals to join our Customer Experience...