IT Service Desk Operator

2 weeks ago

Ballarat, Australia Ballarat Health Services Full time

**IT Service Desk Operator**
**Full time - Permanent**
**80 hours per fortnight including a monthly ADO**
**$66,700 p.a**

**About Grampians Health**
Grampians Health was established 1st November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term.

This partnership follows years of strong collaboration and close partnerships between the four health services. Together, we will deliver better healthcare, enhance services and advance careers, closer to home, now and into the future.

A career with Grampians Health means you are connected and are part of a team providing quality healthcare to rural and regional communities.

Our communities are diverse - as is our workforce, with expert clinical staff from across the world choosing to live and work in our beautiful region.

Grampians Health provides acute, maternity, mental health, allied health, aged care, administration and support services. This means your career will be as diverse and rewarding as you strive to be.

**About the role**

Due to internal growth in the team it is now an exciting time to join the IT team at Grampians Health. Reporting to the IT Service Desk Manager the Service Desk Operator will provide excellent customer service to support the software, hardware, and network across the Grampians Health Service.

Utilising your troubleshoot skills you will analyse, triage, and manage incoming I.T requests received by phone, ticket system or face to face and accurately input and update information in the ITSM tool for data reporting.

**Key Responsibilities**
- Working as part of the service team to provide remote and face to face service
- Supporting desktop and networking infrastructure
- Documenting new processes and technical solutions as required
- Champion with your peers a positive work environment
- High level of organisation, multitasking, and communication skills
- Perform remote troubleshooting through diagnostic techniques and pertinent questions

**Skills and experience**
- Previous experience in ICT Service Desk / support or similar role.
- Formal qualifications in ICT or commitment to working towards the same would be an advantage.
- Previous experience in a desktop support role in a medium to large organisation would be an advantage.
- Demonstrated ability to work effectively autonomously with mínimal supervision as well as part of a team
- Demonstrated analytical and problem-solving skills to enable effective identification and resolution of IT related issues

**Grampians Health Culture & Benefit**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangement and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to discounted health club membership
- Staff rewards and recognition programs
- 5 weeks annual leave per year

**Ballarat, Horsham or Stawell Campuses**

**How to apply**

Click **APPLY** or contact Jackie Martin, IT Service Desk Manager - Information Technology on 0419 387 791 or Peter Brennan, Director of Digital Health Services & Operations 0407 556 973 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.

**Selection Criteria**
- Essential : Have you received three doses of a COVID19 vaccine? If no, please provide further detail regarding doses received, booking dates and/or other relevant information.

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