Account Manager

1 month ago

Newcastle, Australia Riot Labs Ltd Full time

Job Advert

**About Riot Labs**

At Riot Labs, we are committed to revolutionizing the vaping industry by delivering innovative and high-quality e-liquid products. Our dedication to customer satisfaction, cutting-edge product development, and a vibrant work culture makes us a leader in the market. As we continue to grow, we are seeking an enthusiastic and proactive Account Manager to join our team and support our Senior BDMs in delivering exceptional service and driving business growth.

Role Overview

**Key Responsibilities**
- Sales Administration
- Manage day-to-day sales administrative tasks including order inputs and CRM management for both the Account Manager and Senior BDM.
- Organise and schedule field activities and road days for the Senior BDMs.
- Generate reports and provide insights to support sales strategies.
- Track and chase payments, ensuring timely and accurate financial processes.

**Account Management**
- Engage with existing clients and handle their day-to-day queries, ensuring high levels of customer satisfaction.
- Generate leads and follow up on potential business opportunities to expand the client base.
- Retain and nurture client relationships through consistent and proactive communication.
- Organise and manage promotional activities to drive sales and client engagement.
- Take and process orders efficiently, ensuring client requirements are met on time.

**Customer Feedback Management**
- Act as the first point of contact for customer feedback and concerns.
- Collect, document, and communicate customer feedback to the Senior BDM and other relevant departments, facilitating product improvements and service enhancements.

**Market Analysis and Reporting**
- Conduct regular market research to stay updated on industry trends, competitors' activities, and potential market opportunities.
- Provide insights and reports to the Senior BDM to support strategic decision-making.

**Cross-Functional Collaboration**
- Collaborate with marketing and product teams to align promotional activities with sales strategies.
- Work closely with the logistics team to ensure smooth and timely delivery of products to clients.

**Performance Tracking and KPIs**
- Develop and monitor key performance indicators (KPIs) for account management, ensuring that all targets are met or exceeded.
- Regularly review and report on performance metrics to the Senior BDM.

**Sales Forecasting and Planning**
- Assist the Senior BDM in preparing accurate sales forecasts and plans based on current and historical sales data.
- Participate in the development of sales strategies to optimise performance across different client segments.

**CRM Optimisation and Maintenance**
- Ensure the CRM system is used effectively by regularly updating client interactions, sales opportunities, and progress.
- Suggest improvements to CRM workflows to enhance efficiency and data accuracy.

**Customer Onboarding**
- Manage the onboarding process for new clients, ensuring a seamless transition and a positive start to the business relationship.
- Provide clients with necessary resources and training to get the most out of the products and services offered by Riot Labs.

**Order Lifecycle Management**
- Oversee the entire order process from initiation to delivery, ensuring that client expectations are met at every stage.
- Resolve any issues that arise during the order lifecycle promptly and efficiently.

**Client Contract Management**
- Assist in drafting and managing client contracts, ensuring that terms are clear, fair, and mutually beneficial.
- Ensure all contracts are up-to-date and renewed in a timely manner, minimising the risk of service interruptions.

**Upselling and Cross-Selling**
- Identify opportunities to upsell or cross-sell additional products and services to existing clients.
- Develop tailored proposals that align with clients' needs and demonstrate the value of expanded service offerings.

**Event Planning and Coordination**
- Coordinate and organize client-related events such as product launches, training sessions, and promotional activities.
- Ensure events are well-executed and deliver a positive impact on client relationships and sales performance.

**Skills**
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy in managing data and financial information.
- Proactive problem-solving skills with a customer-centric approach.

**Attributes**
- Driven and motivated with a strong work ethic.
- Adaptable and able to thrive in a fast-paced environment.
- Strong interpersonal skills with the ability to build and maintain client relationships.

**What We Offer**
- £25,000 Plus Bonus
- Opportunity to work with a passionate and innovative team.
- Career development and growth opportunities.
- A dynamic and inclusive work environment.
- Contributio

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