Account Management

2 weeks ago

Newcastle, Australia Foodhub Full time

Are you an enthusiastic Account Manager or Customer Service Representative looking to join an expanding company with great opportunity for growth? If you answered yes, then this might just be for you

**What is Foodhub?**

Foodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide.

When you think of an ordering platform you think Menulog, Uber Eats, Door Dash etc. right? Well Foodhub is quickly joining that list

Our Online Ordering portal offers a consumer-focused food ordering platform and personalised ordering website enabling customers to order their favourite dishes at the click of a button. Unlike our competitors, we offer a 0% commission model We offer the latest technology, dedicated customer service and national advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.

Foodhub in the UK rivals Just Eat (Menulog) as the biggest competitor in the market and we see things being no different hereThe time for our sector is now, and we are therefore looking for Account Managers to help grow and nurture our high influx of new restaurants.

We require an **On-boarding specialist to join our team in Australia,** who should be based in Newcastle. This is a office based role.

**Purpose**

The core purpose of this role is to facilitate the on-boarding of new clients in the Australia and New Zealand region, working in closely with the warehouse employees and new business account managers
- Monitor and oversee all aspects of the account / restaurant on-boarding pipeline and identify processing gaps and delays, to ensure the on-boarding journey is timely and our clients are fully supported throughout.
- Utilise, manage and update various client and on-boarding databases to ensure data is up to date and accurately depicts current pipeline activity.
- Contact restaurants prior to, and during on-boarding to build brand rapport and assist with any queries to ensure clients are fully comfortable and satisfied with our processes and systems so they will have the best chance of success on our platform.
- Facilitate and assist in the collection and entry of data such as menus, operational details, forms and reports required for new account set up.
- Assist with on-boarding related administration, reporting and process implementation for our restaurant partners
- Monitor hardware dispatch to restaurants, along with installation time frames to ensure this on-boarding stage is operating in a timely and efficient manner, flagging issues or delays to management where necessary.
- Arrange various on-boarding functions as needed such as, POS and menu integration for new restaurant sites and coordinating CRM requirements.
- Coordinate and/or assist with appropriate technical training and support for clients, when required, as part of the on-boarding process.
- Liaise and collaborate with local, global and cross functional department teams to assist in conducting and improving both the client on-boarding and sales experience, in conjunction with exercising appropriate levels of escalation to appropriate teams as directed by the Employer.
- Undertake a range of general administrative and clerical duties that may include:

- Provide customer service to customers and other stakeholders.
- Utilising computer and customer management systems and software.
- Data entry and reporting.
- Schedule and manage on-boarding appointments, maintaining an updated calendar
- Maintain clear communication pathways between new clients, warehouse & dispatch operations, and the new business account management team
- Attend and contribute to meetings as required.
- Attend and participate in training as required.
- Maintain the confidentiality of all customers.
- Manage allocated tasks and work with others to meet deadlines.
- Exercise judgement in deciding how tasks are performed and completed to ensure the quality standard of completed work.
- Any other duties in accordance with your classification under the Award and such other associated duties as may be reasonably required or directed by the Employer from time to time.

**Benefits**:

- Salary
- Superannuation
- Standard Annual Leave And Sick Leave

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Newcastle, NSW 2305: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

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