Customer Services Representative

4 weeks ago

Sydney, New South Wales, Australia Trade Nation Full time

The Customer Success Analyst will report to the Payment & CS Manager and will be responsible for ensuring our global client base receives exemplary customer support across multiple channels – email, phone, and live chat.

Who we are

Trade Nation helps customers enhance their trading experience through insights, transparent costs, and fair trading practices. We are innovators with a global reach, operating in the UK, Australia, South Africa, Seychelles, and The Bahamas.

Founded on transparency and trust, we are committed to empowering our customers to outperform the markets by minimizing expenses and leveraging technology for lower trading costs.

Who you are

You are unique, bringing your own background to solve challenges creatively. You follow through on your commitments and are dedicated to helping customers thrive. You're willing to step out of your lane when needed and see problems as shared challenges. You embrace risks that promote growth and are eager to learn and develop with our support.

Are you ready to get involved?

Our commitments to each other
  • We have each other's backs: Supporting each other when needed.
  • We challenge each other: Encouraging creativity, curiosity, and boldness.
  • We thrive together: Elevating our work collectively.
  • We form strong bonds: Through team building and social events.
  • We don't judge: We teach and remain open to learning.
  • We step up: Taking ownership and supporting each other.
Responsibilities
  • Assist customers with trading and administrative issues to ensure positive experiences.
  • Stay informed about financial market news and upcoming events to provide proactive and informative support.
  • Accurately record all client interactions in CRM and related systems.
  • Comply with all relevant regulatory requirements.
Qualifications
  • Experience in the financial services sector or interest/knowledge in CFD/FX/online trading.
  • Experience working for a CFD broker or similar is a plus.
Benefits
  • Competitive salary and discretionary annual bonus
  • Private healthcare
  • Life insurance, critical illness, and income protection
  • Active lifestyle allowance
  • Above minimum annual leave entitlement
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