Admin/Customer Service Representative

2 days ago

Sydney, New South Wales, Australia 24 Hour Trade Services Full time $104,000 - $130,878 per year

Customer Service / Admin Support – Trade Industry (Sydney-Based)

Fast-Paced, Supportive Environment | B2B & B2C | Electrical, Plumbing, & HVAC

We're on the lookout for a proactive and adaptable Customer Service Representative / Administration Dispatcher professional to join our growing team in Sydney

We're a busy trade business delivering electrical, plumbing, and HVAC services across both Sydney and Melbourne, working with a mix of residential (B2C) customers and commercial/insurance clients (B2B). No two days are the same – and that's exactly how we like it.

What you'll be doing:

  • Answering and managing high volumes of inbound calls from customers and client
  • Handling and dispatching B2B work orders, scheduling jobs, and managing follow-ups
  • Assisting with email correspondence, tracking jobs, and updating clients
  • Preparing trade reports, supporting field technicians, and liaising with suppliers
  • Supporting other general office duties as required – you'll be wearing a few hats

About you:

  • You thrive in fast-paced environments and love learning new things
  • You're highly organised with strong attention to detail and a sense of urgency to action tasks
  • Confident communicator with a friendly, professional phone manner
  • Comfortable juggling a mix of admin, customer service, and coordination tasks
  • Previous experience in a trade, construction, or service-based environment (not necessary, but would be a great bonus)

Why join us?

  • Be part of a tight-knit and energetic team with plenty of support
  • Learn all sides of the trade industry from people who live and breathe it
  • Opportunity for long-term growth and career development
  • A role that keeps you on your toes – no repetitive tasks here

Ready to jump into a role that keeps you engaged and evolving? Apply now and let's have a chat

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