
Customer Service Representative
4 weeks ago
Join to apply for the Customer Service Representative (Fixed term 12 Months) role at Resmed
Customer Service Representative (Fixed term 12 Months)1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Representative (Fixed term 12 Months) role at Resmed
Get AI-powered advice on this job and more exclusive features.
The primary role of Customer Support function is to provide exceptional customer service via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
Let's Talk About Responsibilities
- The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer's daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
- Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
- Support roles consist of work in a:
- clerical, administrative or specialized support tasks in an office or field setting
- specialized technical tasks or skilled craft work
- unskilled or semi-skilled operational tasks
- Has completed vocational training or obtained equivalent experience.
- Interacts internally to exchange information.
- Has limited discretion to vary from established procedures.
Preferred:
- Minimum of 1 years of related experience.
- Has broad knowledge of routines and procedures to handle day to day situations.
- Will generally only require instructions on new assignments.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesSoftware Development, IT Services and IT Consulting, and Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Resmed by 2x
Sign in to set job alerts for "Customer Service Representative" roles.North Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 10 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 hours ago
Sydney, New South Wales, Australia 1 month ago
Double Bay, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Client Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 4 days ago
Millers Point, New South Wales, Australia 1 week ago
Double Bay, New South Wales, Australia 1 day ago
Surry Hills, New South Wales, Australia 1 week ago
North Epping, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Customer Service Representative / Office Administrator (approx. 23 hours per week)Sydney, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Parramatta, New South Wales, Australia A$60,000.00-A$70,000.00 5 days ago
Customer Service Consultant (all genders)Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 hours ago
Sydney, New South Wales, Australia 6 days ago
Customer Service Representative (Superannuation)Sydney, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia Joseph Joseph Ltd Full timeCustomer Service Representative - AustraliaJoin to apply for the Customer Service Representative - Australia role at Joseph Joseph LtdCustomer Service Representative - AustraliaJoin to apply for the Customer Service Representative - Australia role at Joseph Joseph LtdDirect message the job poster from Joseph Joseph LtdAt Joseph Joseph we love solving...
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Graphic Art Mart Pty Ltd Full time $60,000 - $80,000 per yearCompany DescriptionGraphic Art Mart is a trade supplier to the sign, display, printing, and graphics industries. We carry a range of brands including Avery Dennison, Arlon, Mactac, Roland DG, Mimaki, HP, CWT Worktools, Aslan, Chemica, Sihl, and more. Our commitment is to deliver the best quality products and services to meet the diverse needs of our...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Resmed Full time $60,000 - $80,000 per yearRole OverviewThe primary role of a Customer Service Representative in the Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to ResMed products , services,...
-
customer service representative
1 week ago
Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per yearSavino Del Bene is one of the top global freight forwarding companies.With a network of more than 506 offices and over 5,100 employees across the five continents, the company manages air, sea, and land transport services all over the globe.Based near Blacktown in our brand-new luxurious offices, our team is currently looking for Customer Service...
-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia TSHR Full timeOverviewCustomer Service Representative – Fashion Head OfficeLooking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you\'ll be the voice of our brands—supporting both online and in-store customers across...
-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia TSHR Full timeOverviewCustomer Service Representative – Fashion Head OfficeLooking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you\'ll be the voice of our brands—supporting both online and in-store customers across...
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Hertz Australia Pty Ltd Full time $60,000 - $80,000 per yearCustomer Service RepresentativeFull Time PositionSydney, NSWHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...
-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia Hungry Jack's® Pty Ltd Full timeJoin to apply for the Customer Service Representative role at Hungry Jack's Pty LtdJoin to apply for the Customer Service Representative role at Hungry Jack's Pty LtdGet AI-powered advice on this job and more exclusive features.There is an exciting opportunity to join the Hungry Jack's National Support Office in Woolloomooloo within our Customer Care team....
-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia Morco Fresh Pty Ltd. Full timeWe are a privately owned company operating Nationally. We are the leading distributors of fresh produce in the food service sector. Over the past 10 years we have enjoyed an exciting expansion and are preparing for the next phase of ourevolution. This is the perfect time to join our company as we have many exciting projects to roll out across the group.If...
-
Customer Service Representative
4 weeks ago
Sydney, New South Wales, Australia Morco Fresh Pty Ltd. Full timeWe are a privately owned company operating Nationally. We are the leading distributors of fresh produce in the food service sector. Over the past 10 years we have enjoyed an exciting expansion and are preparing for the next phase of ourevolution. This is the perfect time to join our company as we have many exciting projects to roll out across the group.If...