Customer Service Representative

1 week ago

Sydney, New South Wales, Australia TSHR Full time
Overview

Customer Service Representative – Fashion Head Office

Looking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you\'ll be the voice of our brands—supporting both online and in-store customers across multiple platforms.

Responsibilities
  • Responding to customer emails and inbound phone calls
  • Managing customer enquiries and feedback – from compliments to complaints
  • Liaising with warehouses and logistics partners (e.g. AusPost, AfterPay)
  • Processing order amendments and gift card maintenance
  • Supporting Shopify and Magento platforms (training provided)
  • Maintaining marketplace integrity and resolving issues
  • Working with internal systems such as Zendesk and AP21
  • Experience with Zendesk and AP21 is highly advantageous
  • Previous experience in a customer service or fashion retail setting in an office environment
  • Strong attention to detail and excellent written & verbal communication
  • Friendly, calm, and solution-focused – even during peak seasons
Qualifications
  • Experience with Zendesk and AP21 is highly advantageous
  • Customer service or fashion retail experience in an office setting
Workplace and Benefits
  • Hybrid role – WFH Thursdays, rotating Saturday shifts every 6 weeks
  • Vibrant new office in Rosebery with a supportive, hands-on leadership team
  • Exposure to major platforms including Zendesk, AP21, Magento and Shopify
  • Access to staff discounts, sample sales and career progression opportunities
Application

APPLY NOW or email your CV to emmac@tshr.com.au


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