Customer Service Representative

1 week ago

Sydney, New South Wales, Australia TSHR Full time $104,000 - $130,878 per year

Customer Service Representative – Fashion Head Office

Looking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you'll be the voice of our brands—supporting both online and in-store customers across multiple platforms.


Why You'll Love It

  • Join a stable and growing fashion group with an incredible in-house culture
  • Flexible work setup: Hybrid role – WFH Thursdays, rotating Saturday shifts every 6 weeks
  • Vibrant new office in Rosebery with a supportive, hands-on leadership team
  • Get exposure to major platforms including Zendesk, AP21, Magento and Shopify
  • Access to great staff discounts, sample sales and career progression opportunities


About the Role

As part of the
Digital Customer Service team
, you'll be handling customer queries and issues with care, speed and professionalism—whether it's helping track an order, resolving a return, or managing online accounts. You'll liaise across multiple teams and touchpoints to deliver
exceptional service
to our loyal customer base.

Your day-to-day will include:

  • Responding to customer emails and inbound phone calls
  • Managing customer enquiries and feedback – from compliments to complaints
  • Liaising with warehouses and logistics partners (e.g. AusPost, AfterPay)
  • Processing order amendments and gift card maintenance
  • Supporting
    Shopify
    and
    Magento
    platforms (training provided)
  • Maintaining marketplace integrity and resolving issues
  • Working with internal systems such as
    Zendesk
    and
    AP21


About You

  • Experience with
    Zendesk
    and
    AP21
    highly advantageous
  • Previous experience in a
    customer service
    or
    fashion retail
    setting in an office environment
  • Strong attention to detail and excellent written & verbal communication
  • Friendly, calm, and solution-focused – even during peak seasons

APPLY NOW or email your CV to

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