Assistant Manager – Spa

4 weeks ago

Melbourne, Victoria, Australia at Full time
Overview

Assistant Manager – Spa & Wellness Centre

$60,000 – $65,000 per year + annual bonus

Are you a people-first leader with a passion for wellness, coaching and creating uplifting client experiences?

We're seeking a motivated and mindful Assistant Manager to lead our Spa & Wellness Centre team. This is a unique opportunity to be at the heart of a growing business that values holistic wellbeing, client care, and a thriving team culture.

About the Role

As Assistant Manager, you'll be responsible for the day-to-day operations of our spa, ensuring smooth workflows, positive team morale, and exceptional client experiences. You'll work closely with staff to provide guidance, training, and mentoring, empowering them to deliver excellence in every treatment and service.

Reporting to the Manager of Urban Sanctuary and collaborating together, you'll combine creativity with structure, managing rosters, bookings, and business systems (Excel, Word, Canva) while also bringing fresh energy to marketing, staff engagement, and client relationships.

Key Responsibilities
  • Lead, mentor and inspire the spa team to achieve their best
  • Oversee daily operations including rosters, client bookings, and stock management
  • Travel between two centre locations in Ivanhoe and Abbotsford
  • Attend to wellness services, including saunas, float pools and more, including the upkeep, tidying and cleaning
  • Foster a warm, inclusive, and professional culture for staff and clients
  • Support staff development with training, coaching and feedback
  • Drive customer service excellence, ensuring every client leaves feeling cared for
  • Use tools such as Excel, Word, and Canva for reporting, scheduling, and marketing material
  • Collaborate with owners and leadership on business growth initiatives
  • Uphold workplace standards, compliance, and health & safety practices
About You
  • You're an organised and approachable leader who thrives in a wellness environment. With a balance of professionalism and creativity, you know how to connect with staff, motivate teams, and create spaces where both clients and employees feel supported.
  • Previous experience in management, leadership, or coordination (hospitality, wellness, retail, or similar)
  • Strong organisational and communication skills
  • Confidence with Microsoft Office (Excel, Word) and Canva
  • A natural ability to coach, mentor, and uplift staff
  • Passion for health, wellbeing, and client care
  • Problem-solving skills and a calm, proactive approach
Why Join Us?

This is more than a management role, it's an opportunity to be part of a workplace that genuinely values wellness and connection. You'll have the chance to shape culture, contribute ideas, and create an environment that leaves a positive impact on staff and clients alike.

If you're ready to bring your leadership, creativity and passion for wellness into a rewarding role, we'd love to hear from you.

Apply now with your CV and a short cover letter telling us why you'd be the perfect fit.

Unlock job insights

Salary match

Number of applicants

Skills match

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an Assistant Manager?
  • Do you have experience in a role which requires relationship management experience?
  • Have you worked in a role which requires a sound understanding of OH&S/WHS?
  • How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


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