Assistant Manager – Spa

1 week ago

Melbourne, Victoria, Australia Urban Sanctuary Ivanhoe Pty Ltd Full time $104,000 - $130,878 per year

Are you a people-first leader with a passion for wellness, coaching and creating uplifting client experiences?

We're seeking a motivated and mindful Assistant Manager to lead our Spa & Wellness Centre team. This is a unique opportunity to be at the heart of a growing business that values holistic wellbeing, client care, and a thriving team culture.

About the Role

As Assistant Manager, you'll be responsible for the day-to-day operations of our spa, ensuring smooth workflows, positive team morale, and exceptional client experiences. You'll work closely with staff to provide guidance, training, and mentoring, empowering them to deliver excellence in every treatment and service.

Reporting to the Manager of Urban Sanctuary and collaborating together, you'll combine creativity with structure, managing rosters, bookings, and business systems (Excel, Word, Canva) while also bringing fresh energy to marketing, staff engagement, and client relationships.

Key Responsibilities

  • Lead, mentor and inspire the spa team to achieve their best
  • Oversee daily operations including rosters, client bookings, and stock management.
  • Travel between two centre locations in Ivanhoe and Abbotsford.
  • Attend to wellness services, including saunas, float pools and more, including the upkeep, tidying and cleaning.
  • Foster a warm, inclusive, and professional culture for staff and clients
  • Support staff development with training, coaching and feedback
  • Drive customer service excellence, ensuring every client leaves feeling cared for
  • Use tools such as Excel, Word, and Canva for reporting, scheduling, and marketing material
  • Collaborate with owners and leadership on business growth initiatives
  • Uphold workplace standards, compliance, and health & safety practices

About You

You're an organised and approachable leader who thrives in a wellness environment. With a balance of professionalism and creativity, you know how to connect with staff, motivate teams, and create spaces where both clients and employees feel supported.

You bring to the role:

  • Previous experience in management, leadership, or coordination (hospitality, wellness, retail, or similar)
  • Strong organisational and communication skills
  • Confidence with Microsoft Office (Excel, Word) and Canva
  • A natural ability to coach, mentor, and uplift staff
  • Passion for health, wellbeing, and client care
  • Problem-solving skills and a calm, proactive approach

Why Join Us?

This is more than a management role, it's an opportunity to be part of a workplace that genuinely values wellness and connection. You'll have the chance to shape culture, contribute ideas, and create an environment that leaves a positive impact on staff and clients alike.

If you're ready to bring your leadership, creativity and passion for wellness into a rewarding role, we'd love to hear from you.

Apply now with your CV and a short cover letter telling us why you'd be the perfect fit.

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