Spa Receptionist/ Assistant

3 days ago

South Melbourne, Victoria, Australia endota Full time $45,000 - $60,000 per year

About endota

The pursuit of wellbeing is our way of life

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in all of our treatments. Our company values are a fundamental part of who we are and underpin our work and culture.

About South Melbourne

You will find endota spa South Melbourne located in beautiful heritage building on the iconic Clarendon Street nestled between cafés and unique shops, with access to public transport just out front. The famous South Melbourne market is less than 10 minutes' walk from the spa.

Boasting 6 treatment rooms, we specialise in massage, facials, spa packages and a full list of beauty treatments. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy. 

Your Role

In the role of a Spa Receptionist/Spa Assistant, you will provide excellent customer service to customers in-spa, over the phone and via email.

As the face of the spa, the Spa Receptionist is responsible for:

  • Using your strong IT skills, you will manage treatment bookings.
  • Process gift vouchers & product sales.
  • Answer email enquiries and be responsible for data entry/ inventory requirements.
  • Maintaining spa presentation standards with duties such as general cleaning responsibilities such as laundry, vacuuming, dusting, stocking/ arranging product and any other housekeeping tasks that will support the everyday function of the spa.

Your Skills & Experience

  • You have previous reception/customer service experience (experience in spa or beauty industry preferred).
  • Proficient IT skills (Microsoft Word, Outlook and Excel) and previous experience using an electronic booking system (ideally Zenoti).
  • You have availability to work weekends.
  • You have strong communication skills and excellent personal presentation standards.
  • You are highly organised and exhibit great time management skills.
  • You will be as passionate about the endota brand as we are and share our core values and philosophy.
  • You have excellent time management skills with the ability to work independently, multitask and manage your own workload to agreed timelines.

Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.

Your benefits

As an endota team member, we offer you:

  • Discounts on endota treatments and endota products at wholesale prices.
  • Our National Education Program provides ongoing upskilling to our therapists on-the-job, by proving training on treatments, products, safety & customer service.
  • A Therapist Incentive Program that rewards you for achieving your KPI's.
  • Recognition of your talent, dedication, and passion at our National Therapist Awards.
  • $150 worth of spa treatments when you complete all required online training
  • Quarterly wellness nights held in spa with the opportunity to enjoy spa treatments and share delicious snacks with your team.
  • Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
  • Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.

If the pursuit of wellbeing is your way of life and you want to share your knowledge and experience, then join endota today to nurture & grow your career.

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