Spa Receptionist

2 weeks ago

Melbourne, Victoria, Australia The Ritz-Carlton Melbourne Full time $60,000 - $80,000 per year

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Spa Receptionist, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

  • Warmly welcome all guests and provide an overview of the hotel and spa facilities.
  • Manage reservations and bookings for incoming guest calls.
  • Escort guests to treatments while highlighting the unique benefits of each service.
  • Confidently upsell spa treatments, enhancements, and retail products to maximize the guest experience.
  • Deliver exceptional customer service from pre-arrival through to post-departure.
  • Go above and beyond to exceed guest expectations with personalized and thoughtful service.
  • Handle guest queries and requests efficiently and effectively.
  • Schedule services for individuals and groups using spa/salon reservation software, and assist with check-in and check-out.
  • Perform reception duties with precision and attention to detail.

About You

  • Hold valid working rights in Australia.
  • Enthusiastic and motivated to advance your career.
  • Possess strong knowledge of spa treatments, from massages to facials.
  • Confident in recommending and upselling treatments, enhancements, and retail products to elevate the guest journey.
  • Self-driven and energized in a fast-paced environment.
  • Proactive, with a can-do attitude and smart problem-solving skills.
  • Hold a current RSA and Police Check (essential).

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

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