Client Liaison Officer

4 weeks ago


Sunshine Coast, Australia AUSMAR Full time

We are a locally owned and operated new home builder looking to expand our existing team.

We are seeking a passionate and experienced Client Liaison Officer (CLO). This is a highly rewarding role that plays a pivotal part in delivering an exceptional client experience throughout the home-building journey.

Location: Sunshine Coast, QLD Employment Type: Full-time, Monday to Friday (Office-based) Company: Locally owned and operated new home builder

Key Responsibilities

  • Serve as the primary point of contact for clients, ensuring clear and empathetic communication
  • Proactively manage client expectations while achieving project milestones
  • Interpret and apply relevant building codes, council planning requirements, estate covenants, and QDC standards
  • Collaborate with internal teams to ensure seamless project delivery
  • Troubleshoot and resolve client concerns with minimal disruption

Ideal Candidate Profile

  • A self-motivated, positive team player with a proactive mindset
  • Exceptional communication and interpersonal skills
  • Strong time management and multitasking abilities
  • High attention to detail with minimal error tolerance
  • Technologically confident and quick to learn new systems
  • Able to think on their feet and solve problems independently

Required Experience & Skills

  • Minimum 5 years of high-level customer service experience in FMCG or similar fast-paced environments
  • Proficient in Microsoft Office Suite, with advanced Excel capabilities
  • Demonstrated ability to interpret and apply regulatory and planning documentation

How to Apply

To express your interest, please email hr@ausmargroup.com.au

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