Customer Liaison Officer

1 week ago

Sunshine, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
We have an exciting opportunity for a Customer Liaison Officer to join our team at Sunshine North. Reporting to the Confirmations Team Leader, you will be responsible for liaising with internal and external stakeholders in the fulfilment of customer delivery requirements and provide general assistance to the production and logistics team. The role will also include but will not be limited to the following responsibilities:
Confirming deliveries to external customers
Proactively advising customers of delivery status and delays
Maintain a close watch over orders in process to keep informed of manufacturing status and, when needed, initiate the necessary steps to maintain conformity with schedules in production
Effectively communicating with all stakeholders and dealing with difficult customers effectively
Handle enquiries and process sales orders for walk-in customers as well as customers over the phone
Provide ad-hoc support and assistance to the confirmations team when required

Experience in the building industry, in a customer services position will be highly regarded

Experience in dealing in a high-pressure environment
Excellent communication skills with a friendly personality
Strong computer skills and ability to pick up new systems quickly
Strong organisational skills
Excellent attention to detail
Team player
Full - time and able to work across a roster from Monday to Friday 5:30 am till 2pm (No WFH option available)

**Benefits**:
In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment, Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth. We offer our employees free access to employee assistance programs, a supportive and dynamic team environment and career progression to help and develop your career.

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