Senior Retention Consultant

Add expected salary to your profile for insightsLooking for your next strategic marketing challenge – one that combines purpose, creativity and meaningful impact?
At CareSuper, we're proud to be the fund for people who value outcomes over optics.
As a profit-to-member super fund, we focus on delivering strong long-term returns and genuine care for our members.
We're now looking for aSenior Retention Consultantto help us keep our members informed, engaged and confident in their super – through the right message, in the right channel, at the right time.About the roleThis is a newly created opportunity for a dynamic and experienced marketer to lead the development and delivery of strategic retention communications.
Working closely with the Communications, Digital and Customer Experience teams, you'll design cross-channel campaigns, shape targeted content (from email journeys to web, social, podcast and video), and identify opportunities to strengthen member loyalty across every stage of the super journey.You'll play a key role in helping members feel supported and empowered to stay with CareSuper — whether they're just starting out or preparing for retirement.What you'll doDevelop the yearly retention marketing calendarLead retention marketing campaigns and communication strategies across the member lifecyclePlan and deliver engaging content across email, web, social, podcast and video channelsUse insights, data and behaviour patterns to identify churn risks and shape messagingCollaborate with our CX and Digital teams to enhance journeys and build lasting connectionsDevelop content that's clear, relevant and adds value – not noiseMeasure and optimise campaign performance to improve outcomesWhat you'll bringExtensive experience in strategic marketing, retention, lifecycle or content rolesExperience leading integrated campaigns across digital and traditional channelsStrong writing and planning skills – you're confident shaping content strategies that cut throughA member-first mindset and collaborative approachFinancial services or superannuation experienceWhy CareSuper?
We're an award-winning fund, but what really sets us apart is how we treat our people and our members.
We offer:Hybrid and flexible work environment3% Superannuation Guarantee (SG) above industry minimumMatching an additional superannuation salary sacrifice of up to 2%5 weeks of annual leave.16 weeks of parental leave for all eligible employeesHolistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance ProgramExternal Employee Coaching Program and Professional DevelopmentRewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and servicesHow to apply?
Ready to take the next step?
Simply submit your resume and cover letter
Please note we reserve the right to close this vacancy early if we receive a sufficient number of applications.What happens next?
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At CareSuper, we believe that diversity and inclusion are essential to our success.
We celebrate the rich tapestry of perspectives in our community, ensuring that everyone feels welcomed and valued, regardless of social or professional identity.We are committed to making our application and interview process accessible.
If you have specific requests to support your application, please speak to your dedicated talent partner during the recruitment process.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Retention Consultant
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