Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia STG Global Pty Ltd Full time

STG Global is a market leading manufacturer of Vacuum Trucks, Water Trucks, Service Trucks, Waste Trucks and Tilt Tray Trucks. We have grown exponentially in the last couple of years and are looking for a highly motivated and diligent individualto join our team.

Who we are looking for?

Seeking a proactive and self-motivated scheduler to become part of our team working in a fast paced environment, working to provide an integral link in the delivery of services to our customers. This role will be based at our new Pakenham facility.

If you are a dynamic people person with excellent commnication skills with the ability to multi-task then we want to hear from you. Duties include, scheduling of service calls, routine maintenance, repair and installation work. Experience in the industry or a similar role would be an advantage.

The Role – Key Duties:

First point of contact for customers requesting services, via phone and email.

Opening, closing and management of jobs.

Match, schedule, and coordinate technicians in response to customer work requirements.

Monitor, organise and prioritise workflow.

Provide quotations to customers

Preparing Purchase Orders

Resolve issues as they arise and ensure all works are invoiced.

Able to work in a high paced, changing environment.

Actively comply with all health, safety, environmental requirements.

Customer service experience in a similar role, experience coordinating tradespeople and contractors.

A can-do positive attitude with the drive to deliver a high stand or customer service.

The ability to think on your feet.

Ability to multi-task, be flexible and to work unsupervised.

Strong and effective communication skills both written and verbal.

Intermediate MS Office skills in Word and Excel.

What's on offer?

This is a genuine full-time position with great working conditions.

Lots of training and career progression opportunities

Great team environment

How to apply

If you can demonstrate these skills and attributes and are ready to be part of an amazing team, apply now via the Seek system

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service coordinator? Which of the following Microsoft Office products are you experienced with? Do you have previous invoicing experience? What's your expected annual base salary? Do you have experience in administration?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Service Coordinator

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