
Group Booking Specialist
1 day ago
About the Role
Job DescriptionWe are seeking a skilled professional to manage group bookings and ensure exceptional guest experiences. As a key member of our Reservations team, you will be responsible for coordinating room blocks, guest needs, and special requirements from initial enquiry through to departure.
This role requires close collaboration with internal teams to guarantee seamless execution and high levels of customer satisfaction. Your attention to detail and organizational skills will be crucial in ensuring that every need is met and every group leaves with nothing but exceptional memories.
Key Responsibilities- Manage group room blocks from initial enquiry through to departure
- Coordinate rooming lists, billing details, and special requirements
- Work closely with internal teams to ensure every need is met
To succeed in this role, you will require:
- 1-2 years' experience in hotel reservations, front desk, or sales support (group reservations experience preferred)
- A background in front-facing service is a big plus
- Experience with HMS or Sales & Catering systems (or similar)
- Impeccable attention to detail and organisational skills
- Strong communication skills, both written and verbal
- The ability to stay calm, focused, and positive under pressure
We offer a supportive team environment and opportunities for growth and development. Our company values sustainability, community, and work-life balance, making us an ideal choice for those seeking a fulfilling career.
About UsWe are committed to delivering exceptional service and providing a welcoming environment for our guests. Join our team and become part of a dynamic and collaborative workforce.
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