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Guest Experience Coordinator
3 weeks ago
We are seeking an experienced professional to support our Guest Management and Ticketing team in the upcoming 2026 AACTA Awards. The successful candidate will assist in all areas related to ticketing, invitations, seating, and guest check-in for the ceremonies.
Responsibilities- Supervise and contribute to research across the guest list as needed
- Field guest queries via email and phone
- Liaise with talent agents and management companies regarding clients and talent
- Monitor inbox and maintain filing systems
- Maintain and update guest list
- Proof assets such as invitations, event pages, FAQ pages, and emails
- Promote ticket sales via internal channels
- Update ticketing platform as required
- Draft seating plans
- Attend events meetings
- Recruit and manage volunteers including on-the-ground training
- Work the event fielding guest queries, managing volunteers, and overseeing guest experience
Please note that this is a contract role, starting October 2025, with approximately 1 day per week in October increasing to 2-4 days per week from November through February.
Key Requirements- Experience in events and customer service
- Strong written and verbal communication skills
- Excellent attention to detail and ability to work under pressure
- Professional and confident communication with a wide range of contacts
- Experience using Google Suite and Microsoft Office
- Tertiary degree (or studying) or demonstrated experience in communications, event management, arts administration, or similar field
- Opportunity to up-skill in all areas of event management
- Exposure to leading figures in the Australian screen industry and participation in the country's premier film and television awards
- Close-knit team structure
- Centrally located office in South Melbourne, close to public transport
The Academy promotes, encourages, and celebrates screen excellence in Australia. We are committed to supporting the next generation of industry talent through development initiatives that provide opportunities and support for up-and-coming creatives.
This role offers a chance to be part of a dynamic team, working on a prestigious event, and contributing to the success of the AACTA Awards.