Customer Engagement Representative

22 hours ago

Chatswood, Australia Autism Spectrum Australia (Aspect) Full time
Overview

Aspect (Autism Spectrum Australia) is one of Australia's largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven. At Aspect we recognise a different brilliant, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.

What you will do

To provide timely, positive, high quality and professional customer service on behalf of Aspect. You will undertake a basic assessment of customer needs to advise on process and/or refer them to the appropriate Aspect services.

This is a part-time (3 days/week 9:30am-3pm), permanent role. The salary range for this position is $80-$90k TRP including Super (full time equivalent).

Please view the Position Profile.

Qualifications

What you bring:

  • Minimum 3 years' experience in customer service (phone based) or administration.
  • Previous experience in disability sector and an understanding of the NDIS preferred
  • Demonstrated ability using a customer relationship management database (Salesforce experience an advantage)
  • Excellent verbal and written communication – with a focus on concise and effective communication with a positive, professional and respectful tone
  • Attention to detail & high level of accuracy.
  • Experience handling difficult and sensitive situations.
  • Experience handling large volumes of enquires.
  • Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environments
  • Working with Children Check clearance (NSW)
  • National Police Clearance
What We Offer
  • Professional Learning opportunities for career advancement
  • Salary packaging options to increase your take-home pay
  • Hybrid working arrangements, flexibility between the office and home/remote
  • Modern workspace with end-of-trip facilities, on the doorstep of Chatswood train and metro station, dining and retail outlets
  • Employee referral incentives
  • Access to a wide range of discounts through Blue Light Card on everyday purchases
  • Discounted membership to fitness facilities through Fitness Passport
  • Employee Assistance Program (EAP)
How to apply

To apply: please include your resume and complete the candidate questionnaire; a cover letter is optional.

Enquiries should be directed to: Melanie Carrier, Customer Engagement Manager at PCS.ServiceCentre.org.au.

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.

Learn more about us: www.autismspectrum.org.au

Referrals increase your chances of interviewing at Autism Spectrum Australia (Aspect) by 2x

Sydney, New South Wales, Australia


#J-18808-Ljbffr

  • Customer Engagement Representative

    7 days ago

    Chatswood, Australia Autism Spectrum Australia (Aspect) Full time

    **Do you have a passion for customer service? Join our dynamic and exciting customer engagement team!**: - **12 month contract, part time, three days per week (Wednesday, Thursday and Friday)**: - **Hybrid working model**: - **Excellent salary sacrifice options and benefits to increase take home pay** **A different brilliant®** - understanding, engaging...

  • Customer Engagement Representative

    1 week ago

    Chatswood, Australia Aspect Full time

    **Company Description** Aspect**(Autism Spectrum Australia) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions...

  • Customer Engagement Representative

    2 days ago

    Chatswood, Australia Autism Spectrum Australia (Aspect) Full time

    OverviewAspect (Autism Spectrum Australia) is one of Australia's largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are...

  • Customer Service Representative

    1 week ago

    Chatswood, Australia beBeeCustomerService Full time $35,000 - $55,000

    Customer Service RepresentativeWe are seeking a hardworking and friendly individual who can provide exceptional customer service in a fast-paced environment.The ideal candidate will be able to interact with customers in a professional manner, ensuring they receive the best possible service.They will work closely with colleagues to take and present orders in...

  • Customer Relationship Representative

    5 days ago

    Chatswood, Australia Pump Haircare Full time

    We are seeking a Customer Relationship Representative to join our team in a newly created role, managing and growing our Hair Salon customer base, including Salon Retail, Salon Wholesale, Salon Direct and B2B Online. You will be responsible for strengthening existing relationships and growing the business by developing & executing sales strategies to...

  • Customer Experience Representative

    2 weeks ago

    Chatswood, Australia Link Wentworth Full time

    The objective of the Customer Experience Representative is to provide best practice customer service primarily via inbound calls made to the Customer Experience Team, within a high-volume environment. In this role you can expect to be involved in things like: - Managing front counter, in-person enquiries - Maintaining client information and records in...

  • Customer Service Representative

    3 days ago

    Chatswood, Australia Haylo People Full time

    Flexible working arrangements - Career path progression and opportunities - Join a highly reputable insurance organisation We are working with a well-established global organisation currently experiencing growth in their customer service department. They have an exceptional reputation and put care at the forefront of all that they do. They invest a huge...

  • Customer Service Representative

    6 days ago

    Chatswood, Australia AllAces Cleaning & Restoration Full time $60,000 - $80,000 per year

    Customer Service Representative – New South Wales Looking to grow your career with a company that invests in you? AllAces Cleaning & Restoration is excited to offer a fantastic opportunity for a Customer Service Representative to join our team in New South Wales. As market leaders in the Cleaning and Restoration industry, we deliver high-quality services...

  • Customer Engagement Specialist

    1 week ago

    Chatswood, Australia beBeeCustomerService Part time $70,000 - $80,000

    Job Title: Customer Engagement SpecialistThe role of the Customer Engagement Specialist is to ensure seamless communication between customers and our organization. This involves responding to customer queries and complaints in a timely manner, ensuring full case responsibility until resolution.Respond to phone, email, and social media inquiries...

  • Customer Service Representative

    2 weeks ago

    Chatswood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Chatswood Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years....