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Customer Engagement Representative

2 weeks ago

Chatswood, Australia Autism Spectrum Australia (Aspect) Full time

**Do you have a passion for customer service? Join our dynamic and exciting customer engagement team**:

- **12 month contract, part time, three days per week (Wednesday, Thursday and Friday)**:

- **Hybrid working model**:

- **Excellent salary sacrifice options and benefits to increase take home pay**

**A different brilliant®** - understanding, engaging and celebrating the strengths, aspirations and interests of people on the autism spectrum.

**Vision**: The best opportunities for people on the autism spectrum.

**Mission**: We work with people of all ages on the autism spectrum, delivering evidence-informed solutions that are person-centered, family-focused, and customer-driven.

**Values**: We are passionate about people, about being positive, and about what’s possible.

**About the role**:
Provide timely, positive, high quality and professional customer service on behalf of Aspect. **To view the full position profile, please click here.**

**Key Responsibilities**:

- Attend to all customer enquiries ensuring a professional and confidential approach is undertaken at all times
- Undertake an initial basic assessment of client needs to ensure referral to appropriate Aspect services.
- Communicate and coordinate customer responses with internal business units
- Handle emergency and stressful situations professionally
- Continually seek and adopt best practice customer service strategies

**Skills, experience and qualifications**:

- Minimum 3 years’ experience in customer service or administration environment
- Demonstrated ability using a customer relationship management database (Salesforce experience an advantage)
- Experience handling difficult and sensitive situations - demonstrating empathy and emotional intelligence
- Experience in high volume, customer service environment
- Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environments
- Previous experience in disability sector and an understanding of the NDIS (desirable)

**What we offer**:

- Ongoing opportunities for learning advancement
- Discounted fitness membership options with Fitness Passport
- Perkbox App that offers access to a wide range of discounts on everyday retail, household and lifestyle purchases
- Freshly fitted out workspace with end of trip facilities, on the doorstep of Chatswood station, dining and retail

**Click here for a summary of some of the benefits you can access when working at Aspect.**

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

COVID-19 Vaccination is a condition of employment for all staff in Autism Spectrum Australia (Aspect) and staff are required to have had two doses of the COVID-19 vaccination. As part of the recruitment/interview process Aspect will collect information related to your vaccination status to ensure you meet this condition of employment.

**Enquiries should be directed to**:Melanie Carrier, Customer Engagement Manager on (02)7252 2950.

**_Aspect is committed to providing an autism friendly workplace and supporting an inclusive and diverse workforce. It is through this commitment that we encourage and welcome applicants from all backgrounds to apply._