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Customer Engagement Representative

2 weeks ago

Chatswood, Australia Aspect Full time

**Company Description** Aspect**(Autism Spectrum Australia) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven.

At Aspect we recognise **a different brilliant®**, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.
**Job Description** What you will do**:To provide timely, positive, high quality and professional customer service on behalf of Aspect. You will undertake a basic assessment of customer needs to advise on process and/or refer them to the appropriate Aspect services.

This is a **part-time (3 days/week 9:30am-3pm), permanent role**. The salary range for this position is $80-$90k TRP including Super (full time equivalent).

Please click **here**to view the Position Profile.
**Qualifications** What you bring**:

- Minimum 3 years’ experience in customer service (phone based) or administration.
- Previous experience in disability sector and an understanding of the NDIS preferred
- Demonstrated ability using a customer relationship management database (Salesforce experience an advantage)
- Excellent verbal and written communication - with a focus on concise and effective communication with a positive, professional and respectful tone
- Attention to detail & high level of accuracy.
- Experience handling difficult and sensitive situations.
- Experience handling large volumes of enquires.
- Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environments
- Working with Children Check clearance (NSW)
- National Police Clearance

**Additional Information** What we offer**:

- ** Professional Learning** opportunities for career advancement
- ** Salary packaging** options to increase your take-home pay
- ** Hybrid working** arrangements, flexibility between the office and home/remote
- Modern workspace with **end-of-trip facilities,**on the doorstep of Chatswood **train and metro station**, dining and retail outlets
- Employee **referral incentives**:

- Access to a wide range of discounts through **_Blue Light Card_** on everyday purchases
- Discounted membership to fitness facilities through **_Fitness Passport_**:

- Employee Assistance Program** (EAP).**

**Enquiries should be directed to**:Melanie Carrier, Customer Engagement Manager at PCS.ServiceCentre.org.au.