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Customer Service Representative

2 weeks ago

Chatswood, Australia AllAces Cleaning & Restoration Full time $60,000 - $80,000 per year

Customer Service Representative – New South Wales

Looking to grow your career with a company that invests in you?
AllAces Cleaning & Restoration is excited to offer a fantastic opportunity for a Customer Service Representative to join our team in New South Wales. As market leaders in the Cleaning and Restoration industry, we deliver high-quality services using the latest technology across New South Wales, Queensland, and Victoria.

We are seeking a customer-focused, highly organised, and detail-oriented individual who thrives in a fast-paced environment and enjoys supporting both clients and internal teams. You'll play a vital role in ensuring smooth day-to-day operations and exceptional customer experiences.

Key Responsibilities:

  • Be the friendly first point of contact via phone and email.

  • Schedule jobs and coordinate with clients, technicians, and vendors.

  • Manage job records, draft quotes and reports, and support admin processes.

  • Assist with ordering supplies and basic financial tasks (e.g., invoicing).

  • Provide behind-the-scenes support to teams across three states.

What We're Looking For:

  • Strong Microsoft Office skills (Word, Excel, Teams).

  • Great communication—clear, friendly, and professional.

  • Top-notch organisation, time management, and attention to detail.

  • A proactive, can-do attitude—you see what needs to be done and do it.

  • Ability to manage sensitive info with professionalism.

Successful Candidates Are:

  • Team-oriented – reliable, cooperative, and dependable.

  • Customer-first – focused on understanding and delivering on client needs.

  • Eager to grow – open to learning and participating in exciting business initiatives.

Why Join Us:

  • Career growth – ongoing training and development.

  • Great culture – we're a supportive and fun team

  • Stability – permanent, full-time role in a well-established company.

  • Recognition – competitive salary and a company that values your input.

About Us
AllAces Cleaning & Restoration has been a trusted industry leader for over 35 years, delivering specialised cleaning and restoration services to residential, commercial, and government clients across NSW, QLD, and VIC. We're known for our commitment to innovation, excellence, and outstanding customer service.

Our Values:

  • Doing what we say we're going to do

  • Delighting customers—every time

  • Professional presentation and service delivery

  • Teamwork and collaboration

  • Individual accountability and pride in performance

  • Creating a safe and positive workplace

Ready to take the next step in your customer service career? Apply now and make your mark with a company that's growing fast and values people who get things done.