Customer Experience Representative

2 days ago

Chatswood, New South Wales, Australia Cranky Health Pty Ltd Full time $60,000 - $80,000 per year

About Cranky Health

Cranky Health is the parent company of iconic Australian brands, The Man Shake, The Lady Shake, Famous Nutrition and Nutrabalance. It's a great Australian success story.

Born from the heartbreak of losing a friend to a heart attack, Cranky Health began as a passion project and has since evolved into a multi-brand category leader. In ten years, it has helped millions of Aussies and Kiwis be healthier, lose weight simply and still live their busy, fun lives to the fullest. The company is in its next phase of exciting growth. With the addition of Famous Nutrition sports supplement range, and GLP1 support shakes, Cranky's life-changing range now has scientifically proven health products for everyone.

Our culture

We are a dynamic, innovative, and passionate team that thrives on both progress and success. We value honesty, curiosity, and a customer-first mindset. As a truly omnichannel business, you'll gain exposure to digital eCommerce, direct-to-consumer data and insights, and partnerships with Australia's leading retailers and pharmacies. If you're ready to roll up your sleeves and get involved, you'll find a fast-paced and rewarding career with us.

Be part of our growing family

As the Senior on a small team (2-3 representatives) we are looking for your team lead and workflow management skills. You will be responsible for providing an exceptional customer service experience for customers in our eCommerce channel. This includes placing orders and answering questions for new and existing customers via telephone, email and/ or live chat.

You will quickly become a subject matter expert in our products – including The Man Shake, The Ladies Shake and The Kids Shake brands.

You will be responsible for


• Provide an exceptional customer service experience to all consumers via telephone, email and/ or live chat


• Ensure customer requests are actioned in a timely manner and within specified timeframes


• Manage and maintain customer accounts and information via internal systems


• Process customer orders via telephone, verify product availability and manage returns (if appropriate)


• Provide solutions to customer enquiries through knowledge of our products and brands


• Resolve customer issues quickly by following up any issues that arise or escalating calls to Manager or other departments (as necessary)


• General administrative tasks


• Daily monitoring and reporting


• Process documentation and ongoing improvement

What we are looking for


• At least 4 years' experience in customer service experience (ideally working in a comparable industry)


• Exposure and experience to our current ERP system, Salesforce Service Cloud (desirable )


• High level of communication skills, both verbal and written


• Intermediate Microsoft Office skills


• High level of resilience and ability to preserve through challenges with a 'can-do' attitude


• Positive energy with a passion to help others


• Ability to work collaboratively with internal and external stakeholders


• Strong communication, organisational, and problem-solving skills.

What's on offer?


• Opportunity to develop within a dynamic marketing team.


• Contribute directly to successful customer acquisition and brand growth.


• Hybrid working arrangements promoting a balanced lifestyle.

Join Us

If you're motivated, proactive, and excited about marketing excellence, we'd love to hear from you.

Apply today and become a part of Cranky Health's impactful journey

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