Associate Director

**Position Title**: Associate Director - Customer Engagement
**Employment Type**:Permanent Full Time
**Award Level**:Health Manager Level 5
**Salary**: Up to $186,448 + 11.5% super, salary packaging and discounted fitness passport
**Location**: Flexible working options from Chatswood, St Leonards, or Charlestown Office within Hybrid work model with up to 2 days per week work from home
**Applications Close**:11:59am, 26th May 2025
- Are you a strategic leader who thrives on collaboration, inspires positivity, and drives results?
- Do you want to make a significant impact to drive high performance and service outcomes while effectively managing competing strategic and operational priorities?

**The Opportunity**

We have an exciting opportunity an experienced **Associate Director-Customer Engagement**to join our eHealth Customer Services team.

The newly created role offers the opportunity to lead and develop high-performing teams, enhance customer service and drive adaptability in a continually evolving business environment.

You will have the opportunity to enhance your professional career in an agile, dynamic, and collaborative environment, where you can innovate, add value, and make a positive impact in the Customer Services and across the multiple directorates of eHealth NSW.
These roles are pivotal leadership roles within the Customer Engagement business unit.

**Customer Engagement** - This team is dedicated to building, managing, and developing a cohesive unit focused on integrating staff to deliver efficient, customer-centric services. Working collaboratively to manage financial and human resources, driving optimal performance and ensuring excellent service delivery.

**What You'll Do**:

- Provide strategic leadership, guiding your team towards achieving high-impact goals.
- Lead the development of strategies to continuously monitor, evaluate, and enhance all aspects of the ICT program of work—ensuring effective risk and contingency planning, benefits realisation, and delivery of high-impact, quality outcomes.
- Play an active role within the Customer Services management team, contributing to strategic planning, budgeting, and policy development to ensure effective implementation and sound financial management.
- Establish and maintain long-term strategic relationships with senior internal and external stakeholders, using exceptional negotiation skills to support and drive organisational and strategic objectives.
- Lead the creation of new products and services, ensuring that all design, planning, and operational requirements align with eHealth's strategic business objectives to deliver optimal IT services.

**What We're Looking For**:

- In-depth knowledge and extensive experience in ITIL frameworks and the use of ITSM platforms within large, complex service industry organisations.
- Recent leadership role with at least 2 years' experience within a Health Sector. Proven track record in driving performance, developing team capabilities, coaching and advising staff, and cultivating a high-performance, customer-focused, positive work culture. An understanding of HR processes will be highly regarded.
- Exceptional interpersonal, influencing, and negotiation skills, with extensive experience engaging and collaborating with senior-level stakeholders and customers to drive and achieve optimal business outcomes.

**Need more information?**
- Position Description - Associate Director - Customer Engagement
- Find out more about joining eHealth
- Check out our diversity and inclusion commitment
- Learn more about us at eHealth NSW

**Working at eHealth NSW**

Our people are at the heard of who we are. We support our people with great benefits so they can enrich health in millions of ways everyday:

- Flexible work options
- Professional growth and career development
- Allocated day off per month
- Salary Packaging
- Various Health and wellbeing programs to support our team

**How to apply**

Share with us your **cover letter** and most up to date **resume**(up to 5 pages), highlighting your relevant skills and experience.

Apart of the selection process, there will work task provided and further details will provided if successful for an interview.

**Please Note: Previous applicants do not need to apply. Thank you