Service Coordinator

7 days ago

Melbourne, Victoria, Australia GRUNDFOS Full time
Service Coordinator – Grundfos Australia

Location: Huntingdale, Victoria

About Our Company

With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturers of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.

Purpose of the Job

As a Service Coordinator, you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand and customers / stakeholders to ensure the efficiency and effectiveness of the Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors. Handling customer requests (phone calls, emails, orders etc.) and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors. This role will ideally be based in Huntingdale, Victoria.

Why Grundfos?
  • Global values-driven organization
  • Great team culture and positive work environment
  • Wide range of employee benefits
  • Access to extensive internal training with global career development opportunities
Responsibilities
  • Administrative support for all other service colleagues & contractors involved with the various Service processes
  • Scheduling technicians for onsite work
  • Spare parts selection and ordering
  • Answering after sales service calls from customers and end-users
  • Follow-up of completed open service orders, concerning faults, repairs and quotations
  • Organising training courses, technician toolbox talks, etc.
  • Investigate and raise customer credit requests
  • Efficient communication with all customers, staff, dealers, and internal stakeholders
  • Assist with administrative tasks for technicians
  • Technical service report proofreading and writing, prior to issuing to customers
  • Monitor open service orders weekly and work with the responsible technician/department for appropriate action
Skills and Experience Required
  • At least 2 years work experience in a similar field is desirable
  • Enthusiastic, task focused, team player
  • Experienced in handling commercial and business support
  • Communicative, independent, efficient, initiative-oriented, result-oriented
  • Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirable
  • Previous experience with pump technology or similar would be an advantage
  • Ability to work with processes and participate in projects
  • Good communication skills both oral and written
More Information

If this sounds like you, please click the 'Apply' button to progress with your application. We look forward to hearing from you. Equal Opportunity Employer.


#J-18808-Ljbffr

  • Aged Care Service Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,000 - $80,000

    Key Responsibilities:This role requires the management of in-home care services, ensuring high-quality care is delivered to clients while maintaining compliance with relevant laws and professional standards.The ideal candidate will have a Certificate III in Aged Care or higher qualification and possess knowledge of the aged care industry and community...

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Coordinator Full time $65,000 - $85,000

    Job OverviewWe are seeking an experienced professional to support our Guest Management and Ticketing team in the upcoming 2026 AACTA Awards. The successful candidate will assist in all areas related to ticketing, invitations, seating, and guest check-in for the ceremonies.ResponsibilitiesSupervise and contribute to research across the guest list as...

  • Residential Child Services Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,288 - $66,958

    Job OverviewThis position offers a unique opportunity to work within the Out of Home Care division, specifically in the Southern residential care program. The role involves providing case management support to children and young people with high and complex needs through a therapeutically oriented program in protective placements.Key Responsibilities:Deliver...

  • Program Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $54,000 - $60,000

    At Fba Care, we prioritize the well-being and success of our employees, recognizing them as the backbone of our organization.We offer a diverse range of services including plan management, support coordination, in-home services, community access, and therapeutic supports.The role will play a crucial part in creating, implementing, and managing programs that...

  • Mental Health Care Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $95,000 - $125,000

    Job DescriptionWe are seeking a dedicated professional to work with individuals and families in a recovery-oriented care framework.This full-time position is part of our Mobile Support and Treatment service, working collaboratively with consumers, carers/families, and a multi-disciplinary team.The ideal candidate will have postgraduate studies in mental...

  • Compassionate Care Navigator

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $71,850 - $91,850

    Care Coordination and Navigation RoleEastern Melbourne requires skilled Registered Nurses to deliver care coordination, navigation, and health coaching services via face-to-face or telehealth.Develop tailored care plans, referring to other providers as needed, navigating multi-disciplinary services to fulfill care requirements, facilitating service linkage...

  • Care Delivery Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $85,000 - $110,000

    About This RoleWe're seeking a skilled professional to play a pivotal role in delivering high-quality care and ensuring our clients receive the best possible support.Key Responsibilities:Patient Progress Monitoring: Conduct thorough follow-up assessments to evaluate patient progress and identify areas for improvement, with a focus on preventing...

  • Group Booking Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBee Coordinator Full time $60,000 - $80,000

    About the RoleJob DescriptionWe are seeking a skilled professional to manage group bookings and ensure exceptional guest experiences. As a key member of our Reservations team, you will be responsible for coordinating room blocks, guest needs, and special requirements from initial enquiry through to departure.This role requires close collaboration with...

  • Care Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $60,000 - $75,000

    About the PositionWe are seeking a proactive and compassionate professional to oversee our rostering process, ensuring timely and effective care for our elderly clients.This is a 12 month contract with possibility of extension, providing an excellent opportunity for growth and development in the aged care sector.Key Responsibilities:Design and implement...

  • Events Management Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeConference Coordinator Full time $45,000 - $65,000

    Our resort, nestled in the Victorian High Country, is seeking a skilled professional to drive business growth through conferences and events management.This exciting opportunity involves coordinating all aspects of conference and event administration, operations, and accounting processes. Key responsibilities include:Providing quotations for conferences and...