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Solution Sales Representative – Technology Workflows

3 months ago

Sydney, New South Wales, Australia ServiceNow, Inc. Full time

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Solution Sales Representative will contribute to the market success of ServiceNow's Technology Workflows products. These products are built on our market leading AI capable ServiceNow platform and enable customers to deliver excellence in IT management and service delivery.

What you get to do in this role

The Solution Sales Representative supports the strategy and solution win for Technology Workflow deals. This role will work along side Senior Solution Sales Executives and will therefore gain valuable coaching and skills development. Responsibilities will include;

  • Support the achievement of sales targets through delivering specialist selling expertise during the stages of the sales cycle.
  • Constantly build expertise and domain skills to deliver the required input into sales stages to correctly position ServiceNow Technology Workflows solutions.
  • Work with customers in a consultative manner to gain a deep understanding of their business challenges.
  • Deliver expertise in matching ServiceNow solutions to customer challenges.
  • Develop and address specific customer use cases with ServiceNow solutions.
  • Build and master the ability to demonstrate and evangelize the Technology Workflows solutions.
  • Maintain a detailed understanding of the competitive landscape and how ServiceNow's value proposition delivers superior customer value.
  • Provide expertise on platform licensing, commercials, and proposal creation.
  • Address customer objections and questions to help them get clarity on the proposed solution.
  • Support and give input to the sales territory planning and account planning processes.
  • Execute your sales activity with a deep understanding of the value of the NOW platform and an ability to articulate ServiceNow's AI value proposition along with customer stories.
  • Coach adjacent teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
  • Execute with a strong demonstration of ServiceNow's core values: Wow our Customers, Win as a Team, Create Belonging, Stay Hungry and Humble.

To be successful in this role you have:

  • 3+ years of technology sales experience in enterprise software or consulting services.
  • Experience in selling enterprise-class solutions.
  • Strong technical aptitude to understand the challenges a prospect is facing and translate those into business outcomes ServiceNow can deliver, and to communicate the value.
  • A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles.
  • Presentation skills via web-based tools.
  • Excellent communication skills.
  • Excellent relationship-building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
  • Persistent, dependable, and accountable.
  • Able to adapt to a constantly changing and growing environment.

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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