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Customer Care Consultant
3 months ago
We continuously strive to give our customers the best service, strong solutions and big wins through our salary packaging and novated leasing benefits.
We now have multiple positions for career-driven individuals to join our fun and dynamic Maxxia Novated Leasing team.Your primary responsibilities include:
- Pursue Better in assisting customers to manage their accounts and funds and problemsolve to resolve customer enquiries
- People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
- Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation's promises
- Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation
- Entrylevel Role: Don't know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your ongoing employment
- A dedicated and experienced Group Mentor providing support and guidance throughout your training period
- Abundant career progression and development opportunities we are all about promoting from within
- Work-
Life Balance:
Scheduled work only on weekdays on a rotating roster between 7 AM to 7 PM
- Flexible working arrangements: We will provide you with a laptop, monitor, keyboard, mouse, and headset. All you need is an internet connection and a safe place to work at home
- Supportive and ambitious culture with lots of fun mixed in
- Recent experience working in Contact Centre, Retail or Hospitality
- Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
- Someone who can master complex products and systems effortlessly
- Literacy, numeracy, and computer literate
- Exceptional verbal and written communication skills
- Demonstrated attention to detail
What we can offer you:
- Our strong peoplefirst culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
