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Client Services Centre Officers
3 months ago
12 month Contract within Federal Government - No Security Clearance Required
Excellent opportunity to break into Federal Government - APS 3 level role
Canberra based role with minimal Flexible working arrangements - No WFH
We are recruiting on behalf of a client services Centre Officer for a Federal government Department that ensures the safety of aviation in Australia.
Key Deliverables
- Deliver timely and accurate processing of applications for regulatory application services in compliance with standard operating procedures.
- Provide consistent and accurate advice to industry in accordance with legislation and Procedures.
- Prepare and provide correspondence related to advice on legislation, policy, service delivery and complaints.
- Monitor the status of applications, take corrective action when necessary and initiate escalation procedures when appropriate.
Responsibilities
- Promoting workplace safety, equity and diversity, participative management and environmental management in the workplace and act in accordance with CASA's Values and Behaviours.
- Provide Administrative support as required, ensuring procedures and processes are current and in line with regulations.
- Liaise effectively with CASA officers and business areas, as required, to ensure the efficient and effective delivery of regulatory services and advice.
ESSENTIAL CRITERIA
- Demonstrated experience performing administrative support in a service focused environment with complex service offerings and processes and/or similar experience working in client services.
- Demonstrated experience in the use of web/data-based business systems, Microsoft Office Suite, RMS/TRIM and/or similar client managements systems.
- Ability to follow procedures and produce accurate and detailed documents in accordance with established procedures with a high attention to detail and/or demonstrated ability to learn new procedures quickly.
PLEASE NOTE: Only Australian Citizens need apply, your application will not be reviewed otherwise.
How to Apply:
To register interest in this role, simply send in your CV by following the link below. If you have any questions about the role, please contact Eric on
About Compas:
Compas Pty Ltd is a Canberra based wholly Australian owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract and temporary recruitment services.
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE
