Client and Service Management Officer

2 days ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

We are seeking an experienced Client and Service Management Officer to join our team at Fujitsu. As a key member of our ICT Services Team, you will play a crucial role in delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support for a range of IT issues, including hardware, software, and network problems.
  • Log and track service requests and incidents using the Jira ticketing system.
  • Ensure issues are resolved within established service level agreements (SLAs).
  • Communicate effectively with clients to keep them informed about the status of their requests and provide clear, concise instructions and updates.
  • Contribute to the continuous improvement of client service processes and procedures.
Requirements
  • Baseline Security Clearance.
  • 5 years previous experience working in a data warehousing environment preferred.
  • Prior experience in customer service or technical support role.
  • Basic to Intermediate understanding of IT systems, hardware, and software.
  • Familiarity with Windows operating systems and applications, including Microsoft Windows, SQL, Exchange, SharePoint, SCCM, Microsoft 365 Services, and Microsoft Azure.
  • Excellent verbal and written communication skills. Ability to explain technical concepts in a clear and understandable manner.
  • Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues.
About Fujitsu

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We put people first and believe in the power of diversity to drive innovation. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us, and we have an excellent reputation across the region and globally.

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