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Call Centre Officer
2 months ago
PERSOLKELLY is seeking highly skilled Call Centre Officers to join our team in a major national project led by the federal government across Australia.
Key Responsibilities- Work closely with Supervisors to support escalation cell staff and ensure policy and knowledge articles inform responses and procedures are followed at all times to ensure consistency.
- Respond to escalated telephone and email enquiries from the national election contact centre, ensuring all communication is recorded.
- Operate professionally using training, resources and procedures provided, making outbound telephone calls to stakeholders and escalating complex issues as required.
- Exceptional customer service skills within a complex environment.
- Demonstrate resilience and calm when dealing with complaints or a challenging situation.
- Have knowledge and experience in successfully completing allocated tasks.
- Experience working in a contact centre environment is preferred.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
