Client Engagement Officer
8 hours ago
We are seeking a highly motivated and enthusiastic Client Service Engagement Officer to join our team in Belconnen. As a key member of our diverse team, you will be responsible for delivering exceptional customer service and providing operational and general administration support.
Key Responsibilities- Provide client-focused support to diverse individuals via in-person, email, or phone
- Manage complaints and client concerns
- Liaise with internal and external stakeholders
- Maintain accurate records across databases
- Escalate and refer clients to additional services when needed
- Ensure compliance with legislation, policies, and standards
- Handle initial client concerns and complaints
- Provide administrative support to ensure efficient service delivery (inbox management, application processing)
- Minimum 12 months experience working within a similar client service or customer support role
- Cultural awareness and basic understanding of housing complexities needed
- Strong communication skills required for various situations
- Previous experience or understanding of the Government/community services sectors is advantageous
- Ability to confidently work across multiple systems and databases
Please apply with your CV via Seek or our company portal. Only shortlisted candidates will be contacted.
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