Client Engagement Officer

8 hours ago


Canberra, ACT, Australia SB Recruitment Full time
{"Job Title": "Client Service Engagement Officer", "Job Description": "About the Role

We are seeking a highly motivated and enthusiastic Client Service Engagement Officer to join our team in Belconnen. As a key member of our diverse team, you will be responsible for delivering exceptional customer service and providing operational and general administration support.

Key Responsibilities
  • Provide client-focused support to diverse individuals via in-person, email, or phone
  • Manage complaints and client concerns
  • Liaise with internal and external stakeholders
  • Maintain accurate records across databases
  • Escalate and refer clients to additional services when needed
  • Ensure compliance with legislation, policies, and standards
  • Handle initial client concerns and complaints
  • Provide administrative support to ensure efficient service delivery (inbox management, application processing)
Requirements
  • Minimum 12 months experience working within a similar client service or customer support role
  • Cultural awareness and basic understanding of housing complexities needed
  • Strong communication skills required for various situations
  • Previous experience or understanding of the Government/community services sectors is advantageous
  • Ability to confidently work across multiple systems and databases
How to Apply

Please apply with your CV via Seek or our company portal. Only shortlisted candidates will be contacted.

", "lang_code": "en-US"}

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