Customer Service and Administration Agent

2 weeks ago

Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

Depending on the requirements each day, you may be required to work on different tasks and

functions.

  • Inbound or outbound calls with customers, retailers, and field service providers with a variety
of questions and concerns.

transactions

  • Update Multinet Gas systems with appropriate notes and details as required.
  • Provide accurate and timely responses and outcomes.
  • Escalate the critical issues to the Management, where required.
  • Complete all tasks within Probe's contracted Service Level Agreements (SLAs) individually and
as a team, while adhering to all necessary operating procedures and instructions

  • Ensure that all the work you perform is in line with the required Quality guidelines
  • Identify and escalate priority issues in line with established procedures
  • Raise your hand when you see problems or have questions.
Position Description

  • Be open to process improvements and call out inefficiencies when you see them.
  • Always strive to provide an amazing customer service experience.
  • Ensure a safe, healthy and sustainable workplace for all employees and contractors, report
workplace.
- hazards, and provide a safe and positive workplace.

  • Perform other duties as required from time to time in support of Multinet Gas.
  • Ensure that all Login and Passwords (both Internal & External) are kept confidential.
  • Complete all necessary training requirements and professional development opportunities.

Core Competencies:
Systems Processes & Policy

  • Ensure all policies & procedures are adhered to, including compliance obligations.
  • Contribute to improvements in function / team
Client & Stakeholders

  • Maintain effective working relationships with Leadership, Multinet Representatives & Peers

Key Skills and Capabilities:

  • Excellence in service delivery
  • Proficient written and oral communication skills
  • Strong computer literacy
  • Ability to build relationships & work collaboratively with clients and organisational peers.
  • Efficient and accurate typing ability
  • Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion.
  • Addresses and resolves conflict constructively.
  • Proficient written and oral communication skills
  • Ability to build rapport quickly and effectively
  • Maintains service quality under time pressures.
  • Attention to detail.


 Natural curiosity
  • You ask "Why?" and "Why not?"

Qualifications and Typical Experience:

  • Experience within similar role (ideal)
  • Experience working directly with external stakeholders (desirable)
  • 2 years plus experience in a customer service position or related industry (desirable)
  • Certificate 3 in Customer Service (desirable)
  • SAP-ISU Exposure (desirable)

Other Position Requirements:

  • Subject to business demands, additional hours may be required.

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Ptv Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Intercruises Shoreside & Port Services Full time

    Customer Service Agent - Cruise Terminal MelbourneLocation: Melbourne, AustraliaBusiness Sector: Intercruises Shoreside & Port ServicesContract Terms: Casual/Seasonal (hourly rate)Do you want to work with world famous cruise lines such as Disney Cruise Lines, Virgin Voyages, Silversea Cruises, Azamara Club Cruises?Intercruises Shoreside & Port Services are...

  • Onepass - Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service and Administration Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Digital Service Desk Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Paxus Australia Pty Ltd Full time

    Posted 06 February 202- SalaryNegotiable LocationMelbourne CBD Job type Permanent DisciplineIT General ReferenceBBBH260108_Job description:Work as a Digital Service Desk Agent with a leading IT Consulting firm based out of Melbourne.Responsibilities: Assist users and customers in multiple systems, handling initial intake and gathering data to resolve or...

  • Customer Service and Administration Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Representative

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Lendlease Full time

    Atherstone by Lendlease is a thriving master planned community on the doorstep of the emerging Cobblebank CBD located in the booming west just 42 kms from Melbourne. We have an immediate need for a selfdriven and committed Customer Service Representative to join our successful Atherstone Sales team. As the Customer Service Representative, you will partner...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Oshc - Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia TheirCare Full time

    Casual Opportunities Available Shifts within 6:30am 9pm (AEST). Flexible shift times to fit your schedule Ongoing training and support + career progressionTheirCare is looking to expand its customer service team and are now looking for an causal Customer Service Support agent to join the team at our headquarters based in Glen Iris.About the Role Monday...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience Located at Melbourne Airport Part Time Multiple opportunities availableOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent Mtia

    2 weeks ago

    Melbourne, Victoria, Australia Suburban Rail Loop Authority Full time

    10 April Customer Service Agent Mtia Probe CX - Melbourne, VIC Customer Service & Call Centre Source: uWorkin JOB DESCRIPTION Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role...