Customer Service Agent

2 weeks ago


Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role


If you're interested, here is what you need to know.- Opportunity for a hybrid working model after training and KPI's met- Multiple positions commencing ASAP- Full-time hours Monday to Friday 8am to 8pm (rotating roster).- Location: 485 La Trobe Street - Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $12 earlybird daily parking.

Key Responsibilities- Documenting all customer interactions according to our standard operating procedures.


Skills & Experience- Excellent communication and listening skills with the ability to interact effectively with diverse groups of people.- Prior customer service and administration experience is preferred.- Positive attitude and ability to work as part of a team to achieve mutual goals.- Strong attention to detail and ability to work efficiently under time constraints.


Culture & Benefits- Unlimited access to a trusted mental health and wellbeing platform.- Opportunity for career progression within the team and in the wider business.- Wonderful culture with a team of fun and inspiring leaders and colleagues.

Our promise to you

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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