Customer Service Team Leader

2 weeks ago


Sydney, New South Wales, Australia West Recruitment Full time

Permanent Opportunity
- Sophisticated and Respected Company
- $75,000 + Super + Loading and Penalties

About your new employer
Our client has formed a superior reputation within their Industry, commencing over 100 years ago and offer the highest quality of Chauffeur services across Australia.

About your new job
Reporting to the Head of Service you will be a part of a highly motivated team delivering outstanding service to both internal and external stakeholders. As the CS Team leader your responsibilities will include but not be limited to –

•Lead and coach your team to deliver excellence that drives brand advocacy & loyalty

•Work with a high demand of inbound calls & emails

•Manage the online feedback received via digital channels in a timely and efficient manner

•Ensure that all customer inquiries are satisfactorily managed, resolved and closed within agreed timescales

•Analyse weekly statistics and create reports to discuss possible improvements

•Embracing and promoting our technology offerings to clients

•Ensure the team's workload is managed effectively and positively lead them through change.

•Liaising with third-party suppliers and industry peers to build strong relationships and encourage growth

About you

•You will have exceptional communication, organizational and time management skills

•Demonstrated experience of 3+ years in managing or leading a high-volume customer service team

•Be a positive, proactive and self-starter with the ability to work well with multiple departments and key stakeholders in the business

•Exposure to a KPI driver environment preferably within Customer Service on a call centre
Intermediate knowledge of MS Office, Excel, and web/email, with an ability to learn new systems quickly

•High attention to detail and a strong desire to exceed client expectations

•You will be available to work between 7:00am – 7:00pm, 5 days per week, 365 days per year – and the occasional weekend work depending on coverage

What's in it for you?

•A Permanent opportunity with a friendly and supportive team

•Parking available on site

•You will work for a sophisticated brand, highly respected in the industry

•$75,000 + Superannuation + Penalties and leave loading

To apply, please select APPLY NOW or contact Julie Luszcynski at or for further information and a confidential conversation.

Follow West Recruitment on LinkedIn to receive the latest industry news and job updates at

Please submit your resume in Word format only



  • Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Team Leader

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Team Leader Revenue

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader Revenue Management. Multiple roles. 2 year contract with view to Ongoing. Locations are flexible across NSW with hybrid working. Landing location is Parramatta.**Do you have accounting and reporting experience and are looking to manage a small diverse team?If so, an exciting opportunity has arisen for experienced Team Leaders to join the...


  • Sydney, New South Wales, Australia Charterhouse Full time

    Permanent role:- Sydney CBD location:- Financial Services Sector:- Previous experience as a Team Leader/Manager required:- $80K + Super:- Start date ASAP:- This role will require criminal history checks:- Hybrid workingAbout the role:We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will...


  • Sydney, New South Wales, Australia Employ Full time

    Seeking a caring nurturing team leader to grow and develop their team- free gym and pool and hybrid role - inbound customer service - no selling Make a difference, make improvments and have autonomy to implement changesA national provider of home loans and house hold name and market leader is seeking and experienced inbound call centre team leader who has...


  • Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Call Centre & Customer Service Team Leader Sydney Contract or Temp 7/3/202- Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer...


  • Sydney, New South Wales, Australia talent focus Full time

    Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer service Team Leader, you will be responsible for the co-ordination of the...


  • Sydney, New South Wales, Australia NSW Government -North & Central Region Full time

    About usNSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that...


  • Sydney, New South Wales, Australia W.L. Gore & Associates Full time

    About the Role: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners.You are dedicated to continuous improvement and experienced in using data to...


  • Sydney, New South Wales, Australia people2people Full time

    Work with a tech organisation that is seeking a Customer Service Team Leader to start immediately, for 3 months, with the option to temp to perm This role is located in Sydney's Inner City, close to public transport.The BusinessThis organisation has built a strong reputation within its niche market, becoming one of the market leaders. Their vision is to...


  • Sydney, New South Wales, Australia OneStop Full time

    Why choose OneStop?Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology.Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants with the...


  • Sydney, New South Wales, Australia Gateway Synergy Recruitment Full time

    Customer service experience required, preferably in the healthcare industry Sydney location, competitive remuneration on offerThe CompanyWould you like to work with a healthcare company which provides real impact in the lives of Australians?Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires someone with...


  • Sydney, New South Wales, Australia BMS Performance Australia Pty Full time

    $80k-$100k + super:- Silverwater Office:- Well-established businessThe CompanyOur client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the creations of bakers & chefs...


  • Sydney, New South Wales, Australia Carma Full time

    Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.About the Role;Come on board to lead and grow our Customer...


  • Sydney, New South Wales, Australia HILTI Full time

    WHAT'S THE ROLE?We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team in the Rhodes Corporate Park. You will be responsible for achieving goals in the development of customers through telephone sales and developing the customer service team.WHO IS HILTI?Hilti is where innovation is improving...


  • Sydney, New South Wales, Australia Momentum Consulting Group Full time

    About usOur client is looking for a new Customer Service Team Leader to join their already successful team, they are undergoing a strategic transformation to establish this segment as an independent entity. The new company aims to leverage its extensive experience in acute therapies to provide top-tier care to its patients. This move not only reinforces the...


  • Sydney, New South Wales, Australia Xe Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Warehouse Team Leader

    2 weeks ago


    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...


  • Sydney, New South Wales, Australia Telstra Full time

    Employment TypePermanentClosing Date10 June :59pmJob TitleCustomer Service and Support Team LeaderJob SummaryJob DescriptionAn excellent opportunity has become available for a highly motivated and passionate Customer Service and Support Team Leader to join the Triple Zero Team.The opportunity:This is an overnight role based onsite in Sydney. Your role is to...


  • Sydney, New South Wales, Australia Reckitt Full time

    At Reckitt, we're driven by our fight to make access to the highest quality hygiene, wellness and nourishment a right, not a privilege.As a Customer Service Team Leader..you will supervise the day-to-day processing of orders, whilst understanding customer and warehouse requirements. You will act as the point of escalation for the Customer service team, this...