Customer Service Team Leader

2 weeks ago

Sydney, New South Wales, Australia HILTI Full time
WHAT'S THE ROLE?


We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team in the Rhodes Corporate Park.

You will be responsible for achieving goals in the development of customers through telephone sales and developing the customer service team.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.

Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

  • Managing a large and dynamic team of inbound Customer Service Representatives
  • Coaching team members in effective telephone sales, product knowledge, new marketing campaigns and SAP skills
  • Achieving key Customer Service inbound targets such as Order Accuracy, Service to Sales and Service Level
  • Ensuring the right recruitment and effective onboarding of new team members
  • Reliable and efficient Order Processing and Service Excellence
  • Understanding of Application Selling and excellent Problem-Solving ability
  • Working with senior stakeholders across the business
  • Driving a strong team culture

Hilti is committed to diversity: 21% of Hilti's management positions worldwide are filled by women.
***WHAT DO WE OFFER?

  • A competitive salary base and bonus
  • An extra week of leave i.e. 5 weeks leave
  • Leave loading of 17.5% i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
  • Two (2) paid days per year to give back you your community & volunteer
  • Access to Converge EAP with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
  • Access to our onsite gym & pool facilities
  • A diverse and inclusive culture with over 39 different nationalities at Hilti Australia
  • Opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

WHAT YOU NEED IS:

  • Relevant experience in a Customer Service or complex customerfacing sales role
  • Demonstrated ability to lead a team and drive a strong culture
  • Ability to coach, develop and provide feedback to team members
  • Continuous process improvement experience
  • Ability to manage projects and meet tight deadlines
  • Solid understanding of MS Office and experience using SAP ERP
WHY SHOULD YOU APPLY?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family.

Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


APPLY NOW

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Be Where You Belong:Find your future in a market-leading business with a truly caring and performance-driven culture.

Who We Are

Explore your strengths:

Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills

Who We Are

Build a better future:


Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.

**How We Work

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