Customer Service Team Leader

2 weeks ago

Sydney, New South Wales, Australia Gateway Synergy Recruitment Full time
Customer service experience required, preferably in the healthcare industry

  • Sydney location, competitive remuneration on offer

The Company
Would you like to work with a healthcare company which provides real impact in the lives of Australians?

Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires someone with extensive experience in Customer Service to report to upper management.

The Position:

Outstanding opportunity for a driven professional to join a leading healthcare company in a sales capacity. A passionate, driven professional with a positive attitude and a strong desire to succeed.

Responsibilities include:

  • Publishing and distributing weekly reports.
  • Guiding the team to achieve exceptional customer service.
  • Orchestrating tasks and procedures within the team.
  • Supporting team training and mentoring as needed.
  • Enforcing and tracking departmental goals, quality standards, continuous enhancement, and KPIs.
  • Actively pursuing order and inquiry resolutions within designated time frames.
  • Overseeing escalations, inquiries, and refunds in line with customer service protocols.
  • Aiding in enhancing customer service across the organization, including involvement in project groups.
  • Upholding quality benchmarks, service satisfaction, and productivity above established industry and manufacturer standards.
  • Cultivating and nurturing effective customer relationships, focusing on both retention and new business ventures.
  • Fostering a positive, proactive, customercentric, and accountable atmosphere.
  • Demonstrating empathy and sensitivity towards patients, residents, and staff within healthcare environments.
  • Establishing and nurturing positive and effective relationships with stakeholders.
  • Demonstrating proficiency in both written and verbal communication.
  • Possessing strong interpersonal skills, fostering an approachable and collaborative demeanor.
  • Effectively managing and achieving efficiency and quality targets.
  • Displaying exceptional problemsolving abilities and expertise in dispute resolution.
  • Maintaining a positive outlook and leading by example during challenging circumstances.
  • Familiarity with healthcare Products, Policies, and Procedures.
  • Proficiency in SAP B1 & Odoo.
  • Proficiency in Microsoft Applications.
**"OPENING THE GATEWAY BETWEEN TALENT & OPPORTUNITY"

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