Customer Service Team Leader

2 weeks ago

Sydney, New South Wales, Australia Momentum Consulting Group Full time

About us


Our client is looking for a new Customer Service Team Leader to join their already successful team, they are undergoing a strategic transformation to establish this segment as an independent entity.

The new company aims to leverage its extensive experience in acute therapies to provide top-tier care to its patients.

This move not only reinforces the company's position in acute therapies but also promises meaningful opportunities for those who join its ranks.


Employees of this company will be part of a dynamic community characterized by focus, courage, and a shared commitment to excellence.

Together, they are dedicated to enhancing the lives of patients worldwide through groundbreaking advancements in healthcare.

Benefits

  • Base salary of $100k + Super + Bonus
  • Innovative environment
  • Flexible workplace
  • Career growth

About the role
The role involves leading and developing high-performance teams to efficiently meet business and customer needs. Responsibilities include overseeing customer/patient orders, returns, complaints, and inquiries, ensuring timely and accurate resolution. Key focuses include maintaining high standards in customer support core strengths, such as timely response and accurate information processing.

The role also entails effective leadership, implementing company initiatives, fostering a positive team culture, managing resources, conducting performance reviews, and coaching staff.

Driving process improvement, ensuring adherence to quality standards, and compliance with regulatory requirements are crucial.

Key requirements include demonstrated leadership abilities, strong communication skills, decision-making skills, experience in customer service technical skills and leadership, and proficiency in verbal and written communication.


Key Responsibilities:

Customer:

  • Ensure effortless customer experience and support perfect order.
  • Assist customers with orderrelated inquiries and complaints.
  • Oversee delivery issue resolution and manage customer relationships.

People and Team:

  • Lead and develop teams to meet performance expectations of up to 10 reports.
  • Implement company initiatives and foster a positive team culture.
  • Manage staff resources, time, and attendance.
  • Conduct performance reviews and provide career development.

Operations:

  • Drive process improvement and efficiency programs.
  • Support perfect order and ensure accurate processing of transactions.
  • Understand and support the JDE system.

Quality:

  • Ensure quality standards and procedures are maintained.
  • Coach towards optimized team performance in adherence and quality.
  • Ensure compliance with company standards and regulatory requirements, particularly
adverse event reporting.

  • Participate in audits as required.

Key Requirements:

  • Demonstrated leadership qualities and/or management experience.
  • Strong written and verbal communication skills.
  • Ability to make timely decisions based on sound professional judgment.
  • Ability to provide effective feedback.
  • Strong team player.
  • 5 years of experience in customer service technical skills and leadership.
  • Ability to make fast decisions with multisource information.
  • Proficiency in verbal and written communication.

How to Apply
If this sounds like an opportunity you would be interested in, make sure to
APPLY today.

  • Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._

  • Supermarket Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Team Leader Revenue

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader Revenue Management. Multiple roles. 2 year contract with view to Ongoing. Locations are flexible across NSW with hybrid working. Landing location is Parramatta.**Do you have accounting and reporting experience and are looking to manage a small diverse team?If so, an exciting opportunity has arisen for experienced Team Leaders to join the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Permanent role:- Sydney CBD location:- Financial Services Sector:- Previous experience as a Team Leader/Manager required:- $80K + Super:- Start date ASAP:- This role will require criminal history checks:- Hybrid workingAbout the role:We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    Seeking a caring nurturing team leader to grow and develop their team- free gym and pool and hybrid role - inbound customer service - no selling Make a difference, make improvments and have autonomy to implement changesA national provider of home loans and house hold name and market leader is seeking and experienced inbound call centre team leader who has...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Call Centre & Customer Service Team Leader Sydney Contract or Temp 7/3/202- Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia talent focus Full time

    Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer service Team Leader, you will be responsible for the co-ordination of the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -North & Central Region Full time

    About usNSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia W.L. Gore & Associates Full time

    About the Role: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners.You are dedicated to continuous improvement and experienced in using data to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia people2people Full time

    Work with a tech organisation that is seeking a Customer Service Team Leader to start immediately, for 3 months, with the option to temp to perm This role is located in Sydney's Inner City, close to public transport.The BusinessThis organisation has built a strong reputation within its niche market, becoming one of the market leaders. Their vision is to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia OneStop Full time

    Why choose OneStop?Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology.Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants with the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Gateway Synergy Recruitment Full time

    Customer service experience required, preferably in the healthcare industry Sydney location, competitive remuneration on offerThe CompanyWould you like to work with a healthcare company which provides real impact in the lives of Australians?Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires someone with...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia BMS Performance Australia Pty Full time

    $80k-$100k + super:- Silverwater Office:- Well-established businessThe CompanyOur client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the creations of bakers & chefs...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Carma Full time

    Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.About the Role;Come on board to lead and grow our Customer...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia West Recruitment Full time

    Permanent Opportunity- Sophisticated and Respected Company- $75,000 + Super + Loading and PenaltiesAbout your new employerOur client has formed a superior reputation within their Industry, commencing over 100 years ago and offer the highest quality of Chauffeur services across Australia.About your new jobReporting to the Head of Service you will be a part of...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia HILTI Full time

    WHAT'S THE ROLE?We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team in the Rhodes Corporate Park. You will be responsible for achieving goals in the development of customers through telephone sales and developing the customer service team.WHO IS HILTI?Hilti is where innovation is improving...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Xe Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Warehouse Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Customer Service and Support Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Telstra Full time

    Employment TypePermanentClosing Date10 June :59pmJob TitleCustomer Service and Support Team LeaderJob SummaryJob DescriptionAn excellent opportunity has become available for a highly motivated and passionate Customer Service and Support Team Leader to join the Triple Zero Team.The opportunity:This is an overnight role based onsite in Sydney. Your role is to...

  • Customer Services Team Leader Hygiene

    2 weeks ago

    Sydney, New South Wales, Australia Reckitt Full time

    At Reckitt, we're driven by our fight to make access to the highest quality hygiene, wellness and nourishment a right, not a privilege.As a Customer Service Team Leader..you will supervise the day-to-day processing of orders, whilst understanding customer and warehouse requirements. You will act as the point of escalation for the Customer service team, this...