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Customer Service Team Leader

3 months ago

Sydney, New South Wales, Australia people2people Full time
Work with a tech organisation that is seeking a Customer Service Team Leader to start immediately, for 3 months, with the option to temp to perm This role is located in Sydney's Inner City, close to public transport.

The Business

This organisation has built a strong reputation within its niche market, becoming one of the market leaders. Their vision is to streamline all services that are run and managed in a cashless solution for everyday mums and dads, ensuring their children's educational needs are met.

The Role
Reporting to the Head of Operations, you will;Manage a team of 7 in 2 different states, ensuring performance and targets are met.Ensure both client and end user's experience are positive and to a high standard, using your skills and experience in managing 2-sides of customers.Providing solutions and new ideas to change and change management, improving the levels of service through innovative ideas, using the multi omnichannels, and working with multiple teams internally.Forecasting, budgeting and reporting on results.Experience
For this role you will need;Leadership experience in customer service/ customer success.Specifically in a service where there are more than 1 type of user/ customer.Proven success in managing and leading teams in change management and growing businesses.A tech background would be beneficial but not essential.A high level of motivation, passion for change and people management.This role is to start immediately, offering up to $50ph + super. As this is a temporary to permanent position we cannot consider working holiday visa's.

Apply today and Aiden Boast at people2people will be in touch.

Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.