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Switchboard & Patient Enquiries Coordinator
3 months ago
Employment Type:
Temporary Full Time (Until 05/05/2023)
Position Classification:
Administration Officer Level 5
Location:
Nepean Hospital
Remuneration:
$ $ Per Week
Hours Per Week: 38
Requisition ID:
REQ369016
Application Closes: 19/02/2023
- With _
_CORE __Values of _
_C__ollaboration, _
_O__penness, _
_R__espect and _
_E__mpowerment,_
- develop in your chosen career role._
What we can offer you (for eligible employees):
- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport
What you will be doing:
A temporary full time Clerical Coordinator position is available at Nepean Hospital.
The role of the Clerical Coordinator is to provide leadership and management of all aspects of the Nepean Hospital Switchboard Department and Nepean Hospital Patient Enquiry service.
The Clerical Coordinator oversees functions and staff to ensure a customer focused and efficient patient information, telephony and emergency response service is provided for Nepean Hospital and the community it serves.
To provide efficient and effective communication services to Nepean Hospital by ensuring:- Incoming phone calls are answered promptly and transferred to the relevant department
- All emergency calls are responded to and escalated as required (e.g. Medical Emergency response teams and Fire Brigade)
- All information related to patient discharges and transfers is accurately entered into the iPM database
- The paging database is kept up to date
- All rosters are up to date
- All contact details for departments and staff are up to date
About us:
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge.
As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.
All NSW Health workers are now required to have received 2 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.
Selection Criteria to be Addressed:
- Experience in the supervision and management of staff
- Understanding of rostering practices for shift workers and aligning them to service needs
- Demonstrated commitment to developing and maintaining a patientcentred service
- Ability to determine priorities for others, allocate tasks, motivate, coach and monitor work performance of staff to achieve work objectives
- Ability to make clear and concise decisions, learn and create new process and implement procedures / quality improvements to support the business needs
- Demonstrated excellent verbal and written communication skills, including the ability to convey messages and built rapport as well as prepare accurate and concise reports, documents and correspondence including the preparation complex correspondence for senior managers
- Demonstrated initiative and problem solving skills whilst managing competing work priorities in a complex work environment
- Ability to perform a wide range of administrative tasks including use of wide variety of databases and the ability to compile reports
