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Medical Office Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at a contemporary, boutique adult and pediatric ear, nose, throat, head, and neck surgery practice.
Key Responsibilities- Greet and interact with patients, both in person and via phone/email, providing exceptional customer service and ensuring a positive experience.
- Respond to patient queries in a timely and concise manner, addressing their concerns and providing accurate information.
- Communicate with referring doctors and hospitals regarding patient matters, maintaining effective relationships and ensuring seamless care coordination.
- Process payments from patients and bill through Medicare and Eclipse, ensuring accurate and timely financial transactions.
- Book appointments based on triage and urgency, prioritizing patient needs and ensuring efficient scheduling.
- Assist with sterilization of equipment, following proper protocols and guidelines to maintain a safe and clean environment.
- Generate consultation letters and maintain accurate patient records, ensuring confidentiality and privacy at all times.
- Previous experience as a Receptionist, with a strong background in customer service and administrative support.
- Experience in the medical industry is desirable, but not essential; a willingness to learn and adapt to new processes and protocols is essential.
- Strong computer skills and experience with cloud-based software, particularly Clinic to Cloud, are highly valued.
- Excellent written and verbal communication skills, with the ability to effectively interact with patients, doctors, and other healthcare professionals.
We are a small, family-owned business with multiple locations, offering a dynamic and varied work environment. We prioritize our employees' development and well-being, providing in-house training and supporting continuing education courses. Our team is supportive and friendly, with a focus on delivering exceptional patient care and service.
We offer a casual part-time role with flexibility, working 1-2 days a week. Immediate start is available for the right candidate. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply today.
