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Service Coordinator

4 months ago

East Brisbane, Queensland, Australia Sure Power Full time

Sure Power - The Leaders in Critical Power Systems

  • Do you desire to be a part of something bigger?
  • Are you looking for career growth with Australia's leading sales and service provider?
  • Are you prepared for a unique challenge?

This is Sure Power
Sure Power is
Australia's leading independent UPS sales, service & installation provider.

Since 1994 we have
installed & serviced UPS systems for businesses & organisations that rely on us to provide
reliable and customised solutions.

Our business supports various sectors across Australia, including
data centres,
infrastructure,
telecommunications,
healthcare,
education, and more. We are proud of our reputation for
providing exceptional service and our
ability to meet our customers' requirements.

Who We Are


As a Queensland-owned and operated company with offices along the east coast of Australia, we have a
rapidly growing &
dynamic team consisting of administrators, schedulers, technicians, and sales managers.

We are looking for a
highly-motivated Service Coordinator to join our growing team in East Brisbane. In this role, you will take charge of scheduling our technicians. Ideally, you will be reactive with great attention to detail.

Additionally,
you will represent the Sure Power team with professionalism, build relationships with our customers,
promote Sure Power's offerings, and
achieve a high level of customer satisfaction.


Why Join Us?

  • Peoplefocused values
  • Fastpaced, yet fun & casual environment

The Role
We are looking for a
meticulous,
detail-oriented
Service Coordinator to assist our
East Brisbane office.

This role will see you working in our East Brisbane office where you'll be in charge of
liaising with customers,
scheduling jobs, following up with technicians throughout the day and
ensuring work is completed.

Additionally,
you will represent the Sure Power team with professionalism, build meaningful relationships with our customers,
promote Sure Power's offerings, and ultimately
achieve a high level of customer satisfaction.


What Is Required;

  • Scheduling technicians on a daily basis.
  • Keeping track of current & upcoming jobs.
  • Monitoring services being provided and staying up to date with daily activities.
  • Swiftly respond and resolve any issues that may arise.
  • Ensuring technician reports are completed and uploaded to SimPro.
  • Assessing the service needs of the customer and providing the appropriate solution.
  • Following up with customers regularly to assess and ensure their satisfaction.
  • Proficient use of SimPro & Microsoft 365 is beneficial, however, training can be provided

What's On Offer

Salary:
From $54,999.00 per year

Schedule:

  • Monday to Friday

Work Authorisation:

  • Australia (required)

Work Location:
One location