Service Coordinator

2 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join our team in Brisbane. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our pest control, hygiene, and indoor plant care services.

About the Role:

  • Coordinate and schedule regular field service activities for our Pest Control team, ensuring timely and efficient delivery of services.
  • Monitor and report on service technician visits, ensuring adherence to divisional expectations and time frames.
  • Organize installations and jobs for completion within divisional time frames and expectations.
  • Respond to customer inquiries and complaints, providing timely and effective resolutions.
  • Manage all paperwork and administration related to service activities, ensuring accurate and timely documentation.
  • Provide ongoing reports to management on key performance indicators, including service delivery, customer satisfaction, and technician productivity.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficient in computer software and systems, with the ability to learn and adapt to new technologies.
  • Previous experience in a similar role or fast-paced office environment, with a proven track record of delivering results in a dynamic and challenging environment.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including opportunities for bonuses and recognition.
  • The chance to work with a global leader in pest control, hygiene, and indoor plant care, with a reputation for excellence and customer satisfaction.


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