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IT Help Desk Consultant
3 months ago
- Technical Support Role with no qualifications necessary
- Full Training on Offer
- Friendly, Vibrant, Passionate Team
- Great salary package, including paid OT
About the Role:
Our client is a boutique firm who have been in operation for over 10 years and provides mobile and technology solutions to Hospitality and Allied industries, across areas such as Point of Sale, Inventory, Front Office and Back Office support.
This is an excellent opportunity for someone who has an interest or aptitude for Technology, above average communication skills and who has experience working in F&B within the Hospitality industry. The ideal candidate will be responsible for providing Remote and On-Site Help Desk Support across a range of products and services. You will need to be a self-motivated, results-driven, customer-focused individual, who has the ability to work autonomously and ensure timely response and resolution of any issues that pass through the support centre.
What's great about this role:
- A company that values and rewards their team well
- No tertiary qualifications required, just an aptitude for technology & fantastic customer service skills
- A fun, collaborative team with long term staff members
- Above average base salary, with the ability to earn an extra $15K per annum in overtime
Duties:
- Being the first point of call for questions/queries for new and established customers
- Provide remote and on-site technical help and support
- Undertake installation of new products and services where required
- Identify and manage escalated tickets
- Creating and maintaining relationships with current and potential customers
- Keep in depth records of communications with customers
Skills and Experience:
- Previous experience in the Hospitality industry
- Experience in a help desk type role or an aptitude for Technology
- High level of problem solving ability
- Ability to work flexibly and adaptively and meet deadlines
- High level communication skills both verbal and written
- Customer focused
- Ability to manage multiple tasks simultaneously
- Ability to work after hours & a weekend "on-call" roster approx. once per month
- MUST be living in the Brisbane region and have full Australian Working Rights
How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today Please note only candidates that meet our client's selection criteria will be contacted.
Job ID: LB12861/2.0
