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Help Desk Coordinator

2 months ago

Melbourne, Victoria, Australia Michael Page Australia Full time
About the Role

We are seeking a highly organized and detail-oriented Help Desk Administrator to join our team at Michael Page Australia. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • System Updates: Update our system with customer and client information, ensuring accuracy and attention to detail.
  • Communication: Answer inbound calls and make outbound calls as required, using excellent telephone manner and communication skills.
  • Diary and Email Management: Manage and update all office documentation, including diaries and emails.
  • Documentation: Maintain and update all office documentation, ensuring accuracy and completeness.
Requirements
  • Computer Literacy: Intermediate-advanced level of computer literacy, including MS Office suite and internet.
  • Communication Skills: Excellent written and communication skills, with the ability to provide effective and appropriate information to a variety of people.
  • Organizational Skills: Strong organizational and administrative skills, including the ability to prioritize workloads, meet deadlines, and manage a varied workload in a busy professional environment.
  • Teamwork: Ability to work both autonomously and within a team, with a proactive and flexible approach to completion of work.
What We Offer

As a Help Desk Administrator at Michael Page Australia, you will have the opportunity to work in a dynamic and collaborative environment, with a passionate team that values open, honest communication and teamwork. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.