Help Desk Support Technician

5 days ago


Melbourne, Victoria, Australia Eastern Florida State College Full time
Help Desk Support Technician Certificate Program

Overview

The Help Desk Support Technician Certificate program at Eastern Florida State College is designed to provide students with the technical skills and customer service abilities necessary to succeed in the field of help desk support. This certificate program focuses on training students to become capable support technicians, who can provide hands-on technical assistance to customers.

Coursework

The certificate curriculum is comprised of five courses and an internship. The courses teach service desk technologies, tools, and techniques, while preparing students to support enterprise support operations within an organization. Some of the key courses include:

  • Computer Maintenance and Repair
  • Help Desk Technical Support

Job Opportunities

Upon completion of the certificate program, students will be qualified for various positions, including:

  • Level 1 & 2 Help Desk Technician
  • Computer Repair and Maintenance Technician
  • Software Installer
  • Junior Database or System Administrator

Certification and Career Advancement

Students will have the opportunity to earn valuable computer industry certifications directly through Eastern Florida State College. These certifications have become increasingly important in today's workforce, demonstrating knowledge and proficiency in specific technical areas. This can lead to higher salaries, improved job retention, and increased appeal to employers.

Transfer and Career Advancement Opportunities

The credits earned from this certificate can be applied toward the Computer Information Technology A.S. at Eastern Florida State College. Students can choose one of three specializations: Database Administrator, Geographic Information Systems (GIS), or Help Desk. This allows students to focus their studies on the area that interests them most.

Further Education Opportunities

Upon completion of the associate degree program, students will have the opportunity to pursue a bachelor's degree at Eastern Florida State College. The Computer Information Systems Technology BAS offers five options for career specialization: Cybersecurity, Data Science, Networking Systems, Program and Software Development, or Project Management. Students can choose the specialization that aligns with their career goals and delve deeper into the specific field they are interested in.


  • IT Support Specialist

    16 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT support team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service...


  • Melbourne, Victoria, Australia Michael Page Full time

    {"Job Title": "Help Desk Administrator", "Job Description": "About Our ClientMichael Page is a leading recruitment agency that specializes in placing professionals in top companies.We are currently seeking a Help Desk Administrator to join our team in Melbourne CBD.Key ResponsibilitiesUpdate customer and client information in our system.Answer inbound calls...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading healthcare organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a dynamic team.Working with a team of IT specialists, you will be providing Level 1 support to users, ensuring seamless technical assistance and resolving technical issues efficiently.Key...


  • Melbourne, Victoria, Australia Michael Page Australia Full time

    About the RoleWe are seeking a highly organized and detail-oriented Help Desk Administrator to join our team at Michael Page Australia. As a Help Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    **Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.**Key Responsibilities:**Provide Level 1 technical support to users via phone and other communication channels.Log and manage technical...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in the Information and Communication Technology sector, seeking an experienced IT ServiceDesk Engineer to join their Help Desk and IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT specialists to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    **Job Summary**Milestone IT is currently working with a leading organization in the Information & Communication Technology sector, seeking an experienced IT Helpdesk Support Engineer to join their Help Desk & IT Support team.As a key member of the team, you will be responsible for providing Level 1 support to users, working closely with a small team of IT...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our dynamic IT team as a Desktop Engineer. As a key member of our Help Desk & IT Support team, you will be responsible for providing top-notch technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and collaborating with other IT teams to...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our CompanyMichael Page is a leading professional recruitment agency, providing expert career advice and job placement services to individuals and businesses.Job OverviewWe are seeking a highly organized and customer-focused Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing...


  • Melbourne, Victoria, Australia Kinetic IT Full time

    About the OpportunityWe're seeking a skilled and experienced Senior Service Desk Technician to join our team at Kinetic IT. As a key member of our crew, you'll be responsible for delivering exceptional customer service and technical support to our diverse customer base.Key ResponsibilitiesProvide high-level customer service through face-to-face and remote...


  • Melbourne, Victoria, Australia Nexon Asia Pacific Full time

    About Nexon Asia Pacific:Nexon Asia Pacific is a leading provider of digital solutions and customer care services. Our company is built on a unique blend of innovative technology and a customer-centric approach.Job Summary:We are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be the first point of...


  • Melbourne, Victoria, Australia The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands achieve their marketing goals by leveraging data-driven decisioning and transparency.Job SummaryWe are seeking a highly skilled and...

  • Help Desk Officer

    1 week ago


    Melbourne, Victoria, Australia City of Whittlesea Full time

    About the RoleThe City of Whittlesea is seeking a highly skilled and experienced Help Desk Officer to join our Facilities Management Unit. As a key member of our team, you will be responsible for providing exceptional customer service and support to internal and external customers.Key ResponsibilitiesProvide high-quality first-line customer service to...


  • Melbourne, Victoria, Australia Equity Trustees Ltd Full time

    **About the Role**We are seeking a highly skilled Service Desk Support Administrator to join our Technology & Projects team at Equity Trustees Ltd. As a key member of our team, you will play a pivotal role in delivering top-tier IT support and ensuring our systems are always running smoothly.Key Responsibilities:Provide expert technical support across all IT...

  • IT Support Specialist

    14 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Unlock Your IT PotentialWe're seeking a skilled IT Desktop Support Engineer to join our Information & Communication Technology team and take our IT services to the next level.Key Responsibilities:Provide top-notch IT support to end-users, troubleshooting hardware and software issues, and delivering effective solutions.Utilize your PowerShell scripting...

  • IT Support Specialist

    16 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our dynamic IT team. As a Desktop Engineer, you will provide top-notch support to end-users, troubleshoot and resolve technical issues, and collaborate with other IT teams to ensure timely and effective problem resolution.Key Responsibilities:Provide prompt and efficient technical...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Key Responsibilities:Provide Level 1/2 IT support to end-users, troubleshoot hardware and software issues, and deliver effective solutions.Utilize your PowerShell scripting expertise to automate routine tasks, streamline processes, and enhance efficiency.Leverage SCCM deployment skills to manage software installations, updates, and configurations across our...

  • IT Support Specialist

    16 hours ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to provide Level 1 support to users over the phone.As a key member of our IT team, you will be responsible for:Providing IT support and troubleshooting services to clientsLogging and resolving technical issues in a timely mannerCollaborating with colleagues to ensure seamless support...