Service Desk Consultant
4 hours ago
We are seeking a highly motivated and detail-oriented Service Desk Consultant to join our team at Telstra Health. As a Service Desk Consultant, you will be responsible for providing technical support to our clients, ensuring that their systems and applications are running smoothly and efficiently.
Key Responsibilities- Provide phone, email, and remote support to clients with Level 1 support and general product queries.
- Log calls and liaise with other Telstra Health team members to resolve issues.
- Manage incidents and requests in our call management system.
- Communicate case status and progress to clients in a timely manner.
- Troubleshoot Level 1 Support issues.
- Engage in regular meetings with clients to discuss their needs and provide updates.
We are looking for a candidate with a strong background in IT and customer service. You will have excellent communication and interpersonal skills, and be able to work well in a team environment. Experience with case management systems and technology development environments is highly desirable.
What We Offer- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A 30% discount on Telstra services.
- Free 24/7 professional and confidential support for you and your family.
We are a leading provider of care, clinical, and medication management software and IT solutions. We are passionate about creating an environment that is inclusive and supportive, and we encourage applications from diverse backgrounds. If you are looking for a challenging and rewarding role, we would love to hear from you.
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