City Development Business Improvement and Customer
3 weeks ago
- Salary Range: $92,369.16k $100,548.24 plus super (negotiable depending on skills and experience)
- Convenient Preston location, close to public transport
Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community.
We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.
About Darebin City Council
Located in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs.
The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.
About the Role This role will lead the delivery of key business and customer experience improvements to the City Development department, supporting the City Development Leadership Team to improve the day to day operations of the Statutory Planning, Building Services and Health Protection units.
The role requires excellent communication and stakeholder management skills, as well as well-developed research and analysis abilities, with a key focus on data analysis and project management.
- Lead the development, implementation, and management of a comprehensive continuous improvement program for the City Development department.
- Deliver highly efficient and proactive business support, streamlining processes and projects for the City Development department.
- Leverage expertise in data analysis and visualisation to curate reports that integrate key performance data, trends, and public feedback associated with Statutory Planning, Environmental Health and Building Services functions.
- Provide comprehensive support to the City Development department, streamlining their operations and contributing to departmental success.
- Leverage strong communication and problemsolving skills to deliver excellent service to both internal and external contacts of the City Development department.
Skills & Experience
- Projectmanagement understanding and ability to analyse processes, develop solutions, and work to timelines in partnership with stakeholders.
- Demonstrated ability to analyse information, produce reports on key performance data and measure trends and outcomes.
- Knowledge and highly developed skills in customer service principles and practice.
- Ability to research and analyse issues and problems.
- An understanding of the function of the position within its organisational context, including relevant policies, regulations and precedents.
- Basic understanding of the role of Statutory Planning, Environmental Health and Building Services.
Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence.
We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.
We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.
Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.
How to Apply
We're also happy to adjust our recruitment process to support your accessibility needs.
Contact Neil Cooney, Acting Manager City Development on or for a confidential discussion.
Applications close on 14th April 2024 at 11.30pm.
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID19 as outlined in the Staff Covid19 Vaccination Policy._
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