Business and Learning Management Systems Support

4 weeks ago

Darebin, Australia City of Darebin Full time

Centralised end to end business and learning management systems role
- Collaborating and supporting internal business users and management of external vendors
- Optimising the capabilities of the software systems into business reporting, performance and learning frameworks

We are seeking a highly motivated and customer-centric individual to join our People and Culture team in the role of Business and Learning Management Systems (LMS) Support Officer. This newly created role is a standalone role managing the functionality of our cloud-based business process management software (Pulse) and LMS (Totara software) across the organisation. You will ensure that the systems deliver on our business planning and reporting requirements, including employee performance and learning management.

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
The Business and Learning Management Systems Support role will:

- provide technical and business process support and work collaboratively with internal and external stakeholders
- guide and provide continuous improvement in business reporting, performance and learning systems aimed at optimising the functionality of the platforms.
- design, develop and facilitate business user training and create effective user guides and resources.
- ensure system compliance and quality of performance, including the analysis of data and providing regular reports.
- collaborate with business units, People and Culture, Information Technology, and external vendors to ensure business needs and systems requirements are met.

Skills & Experience
- Demonstrated experience in technical monitoring of a HRIS system including development of processes, reporting, integration, contract management and maintenance.
- Proficiency in communicating technical IT language into easy to understand business language.
- Diploma or Tertiary qualification in Information Technology (or related discipline), is ideal.
- Knowledge of complementary software packages, such as: Web Browsers, Microsoft Operating System, SQL Service, Learning Management Systems, HRIS systems, including a good understanding of the internet, proxy and IP networking issues.

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Caroline Nadj, Coordinator Culture and Capability on 0418 996 276 for a confidential discussion.

**Applications close on Wednesday 20 September at 11.30pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. _
- To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._

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