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Team Leader Customer, Compliance

4 months ago

Darebin, Australia City of Darebin Full time

Permanent, full time
- $106,654 plus super
- Operations Centre, Reservoir

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
Working across Council’s City Works and Parks & Open Space departments, the Team Leader Customer, Compliance & Operations Support is responsible for ensuring high standards of administration across the departments with a customer orientated focus aimed at achieving high standards of service compliance across the Operations Centre and its staff.
- Lead with an emphasis on meeting customers needs by driving Administration and Customer Service excellence;
- Develop and manage all Operations Centre service compliance reporting & auditing;
- Manage all Operations Centre based services correspondence with internal and external customers;
- Be responsible for contributing to the development and implementation of operational policies, programs, processes and systems with particular emphasis on improvement, compliance and customer service.

**Skills & Experience**
- Relevant tertiary qualification/s or several years of achievement in business management and/or Council operational management;
- Capacity to effectively lead and manage staff, including ability to facilitate employee development, model expected behaviours, and manage performance;
- Detailed working knowledge and high level analytical skills of Operations Centre-based services, with ability to prepare comprehensive, evidence-based reports to inform decision-making;
- Sound financial management and strategic planning skills.

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.

We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

We’re also happy to adjust our recruitment process to support your accessibility needs.

**Applications close on 24 May 2024 at 11.30pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards._
- All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._